Providing Business Analysis & Project Management expertise. Facilitating the planning and delivery of organisational transformation and change initiatives. I apply best-practice BA/PM techniques and methodologies (AGILE, Waterfall, LEAN, ISEB, Prince2, Government Digital Delivery Service Standards) developed through a public & private sector background – and within ICT Operations, Service Delivery, Finance Management, Digital (Web), Data/Analytics & Communications. I am pragmatic, analytical, solution-orientated and delivery-focussed.
Providing business analysis consultancy into an ERP & CRM delivery programme. • Mapping AS-IS Finance processes inputting into the delivery of ERP and CRM solutions • Interviewing senior stakeholders & placing findings into Impact Analysis and Business Case documentation
Providing business analysis expertise into a programme of digital service-delivery transformation/change initiatives. • Requirements engineering (elicitation, categorisation, prioritisation, traceability, acceptance criteria & validation) • Agile environment and techniques. Kanban, customer journey mapping, user stories, interviews & surveys. Translating results into requirements • Leading AS IS process mapping workshops (MS Visio) • Leading process redesign (TO BE) workshops with senior stakeholders. GAP analysis • Identifying process performance opportunities (LEAN). Testing assumptions & identifying impacts. • Business Case development. Identifying solution options, risks, impacts, costs, benefits. Market scanning. Procurement tenders • Stakeholder management – managing & influencing. Resolving conflicting requirements. Working with Business Partners to communicate and effect change • Liaising with Enterprise/Technical Architects & Developers to develop integration solutions (SOA) with COTS packages – system context diagrams, USE cases, workflow mapping, data flow diagrams, BPMN • Working with third party suppliers towards solution implementations
Service Delivery Business Analysis to the Business Change Team & wider business transformation programmes. • Leading AS IS & TO BE process mapping/remodelling workshops (MS Visio) around social services & related financial systems configuration/implementation • Interfacing with and challenging stakeholders on existing processes & assumptions. Influencing, persuading & gaining agreement on TO BE states (LEAN/AGILE principles. Kanban, GAP analysis) • Business Case development. Project scoping & planning (MS Project, AGILE, GDS, Waterfall). Producing roadmaps. • Risk, Issue & Dependencies identification & management for each work stream. Impact analysis. Options appraisals • Producing user guides for relevant systems
Digital Content Management of 30+ NHS websites across the Midlands & Lancashire Regions. • Identifying workflow inefficiencies, service delivery process gaps & content management strategies (Kanban/Agile workflow management & reporting) to focus on delivery • Joomla, WordPress & Drupal environments. HTML & CSS3. Bootstrap. Graphic design (Photoshop CC)
Delivered 2013 & 2014 West Midlands Medical Careers Fair and additional online websites and solutions. • Project Management of a suite of NHS recruitment event websites & online solutions. Liaised with developers • Requirements gathering. Influencing stakeholders regarding best online solution options • Creating product prototypes & visualisations. HMTL & CSS3 • Designed & delivered CMS training programme to support a web workflow change initiative • Produced event lessons learned & financial reports to Business Management
Delivered project coordination regarding an 18 Weeks Service Delivery improvement initiative. • Provided project planning, progress and resource scheduling (MS Project, MS Visio) • Capacity management mapping. Patient journey mapping and process improvements workshops • Maintained project documentation (PID, highlight, risk and issue reports). Tracking and reporting on budget/spend
Project coordination & data analysis. WAN service upgrade facilitating 850 UK commercial sites. • Coordinated hardware and installations. Provided data analysis on progress upon the delivery of PSTNs, IP DSL and Netgate devices, installs and costs • Stakeholder management – supporting internal (AT&T), third party (BT) and customer (Shell) order requests & issue mitigation. Liaised with virtual teams in the UK & Slovakia
Delivered a Prince2-based training and on-boarding intranet portal tool for project management team. • Requirements gathering. Engaged with technical team and developers to build portal solution.
Coordinating the design, implementation and deployment of managed IT support services into city schools (BSF Building Schools for the Future initiative) • Maintained project plan. Provided risk and issue reports to the Service Delivery Director & Service Managers • Business Analysis – Delivered a Service Desk Operational Processes and Procedures Manual (MS Visio, ITIL V3, Prince2)
Project support managing the temporary transfer of maternity services to an alternative hospital site. • Maintained project plan (MS Project) for 5 project work-streams. Risk and issue reporting
Delivered the transfer of telecom requisitioning services into the ICT remit and accompanying e-billing platform. • Performed scoping, planning, process mapping, customer journeys, redesign and implementation of telecom services requisitioning, billing processes and system configuration • Led project meetings, process mapping workshops, site visits and consultations with Network and Service Delivery Managers, Procurement & Finance Leads to manage change issues, and to monitor risks & issues and project costs. • Engaged with Virgin Media, Cisco and BT suppliers to manage their agreed project deliverables • Co-ordinated an audit of 2300+ Centrex lines across 142 billing accounts and implemented a billing rationalisation exercise