Digital Business Analyst


Providing Business Analysis & Project Management expertise. Facilitating the planning and delivery of organisational transformation and change initiatives. I apply best-practice BA/PM techniques and methodologies (AGILE, Waterfall, LEAN, ISEB, Prince2, Government Digital Delivery Service Standards) developed through a public & private sector background – and within ICT Operations, Service Delivery, Finance Management, Digital (Web), Data/Analytics & Communications. I am pragmatic, analytical, solution-orientated and delivery-focussed.

Key Skills
  • Business Analysis
  • Project Management

Work Experience

Digital Business Analyst

Birmingham City University 6 months

Providing business analysis consultancy into an ERP & CRM delivery programme. • Mapping AS-IS Finance processes inputting into the delivery of ERP and CRM solutions • Interviewing senior stakeholders & placing findings into Impact Analysis and Business Case documentation

Digital Business Analyst

Birmingham City University 12 months

Providing business analysis expertise into a programme of digital service-delivery transformation/change initiatives. • Requirements engineering (elicitation, categorisation, prioritisation, traceability, acceptance criteria & validation) • Agile environment and techniques. Kanban, customer journey mapping, user stories, interviews & surveys. Translating results into requirements • Leading AS IS process mapping workshops (MS Visio) • Leading process redesign (TO BE) workshops with senior stakeholders. GAP analysis • Identifying process performance opportunities (LEAN). Testing assumptions & identifying impacts. • Business Case development. Identifying solution options, risks, impacts, costs, benefits. Market scanning. Procurement tenders • Stakeholder management – managing & influencing. Resolving conflicting requirements. Working with Business Partners to communicate and effect change • Liaising with Enterprise/Technical Architects & Developers to develop integration solutions (SOA) with COTS packages – system context diagrams, USE cases, workflow mapping, data flow diagrams, BPMN • Working with third party suppliers towards solution implementations

Business Analyst

Birmingham City Council12 months

Service Delivery Business Analysis to the Business Change Team & wider business transformation programmes. • Leading AS IS & TO BE process mapping/remodelling workshops (MS Visio) around social services & related financial systems configuration/implementation • Interfacing with and challenging stakeholders on existing processes & assumptions. Influencing, persuading & gaining agreement on TO BE states (LEAN/AGILE principles. Kanban, GAP analysis) • Business Case development. Project scoping & planning (MS Project, AGILE, GDS, Waterfall). Producing roadmaps. • Risk, Issue & Dependencies identification & management for each work stream. Impact analysis. Options appraisals • Producing user guides for relevant systems

Digital Content Manager

NHS Midlands and Lancashire6 months

Digital Content Management of 30+ NHS websites across the Midlands & Lancashire Regions. • Identifying workflow inefficiencies, service delivery process gaps & content management strategies (Kanban/Agile workflow management & reporting) to focus on delivery • Joomla, WordPress & Drupal environments. HTML & CSS3. Bootstrap. Graphic design (Photoshop CC)

Project Manager

Health Education West Midland6 months

Delivered 2013 & 2014 West Midlands Medical Careers Fair and additional online websites and solutions. • Project Management of a suite of NHS recruitment event websites & online solutions. Liaised with developers • Requirements gathering. Influencing stakeholders regarding best online solution options • Creating product prototypes & visualisations. HMTL & CSS3 • Designed & delivered CMS training programme to support a web workflow change initiative • Produced event lessons learned & financial reports to Business Management

Project Coordinator

NHS 6 months

Delivered project coordination regarding an 18 Weeks Service Delivery improvement initiative. • Provided project planning, progress and resource scheduling (MS Project, MS Visio) • Capacity management mapping. Patient journey mapping and process improvements workshops • Maintained project documentation (PID, highlight, risk and issue reports). Tracking and reporting on budget/spend

Project Coordinator/Data Analyst

NSC Global 10 months

Project coordination & data analysis. WAN service upgrade facilitating 850 UK commercial sites. • Coordinated hardware and installations. Provided data analysis on progress upon the delivery of PSTNs, IP DSL and Netgate devices, installs and costs • Stakeholder management – supporting internal (AT&T), third party (BT) and customer (Shell) order requests & issue mitigation. Liaised with virtual teams in the UK & Slovakia

Digital Project Coordinator

University of Derby1 month

Delivered a Prince2-based training and on-boarding intranet portal tool for project management team. • Requirements gathering. Engaged with technical team and developers to build portal solution.

Service Delivery – Business Processes Analyst

Redstone i4e 3 months

Coordinating the design, implementation and deployment of managed IT support services into city schools (BSF Building Schools for the Future initiative) • Maintained project plan. Provided risk and issue reports to the Service Delivery Director & Service Managers • Business Analysis – Delivered a Service Desk Operational Processes and Procedures Manual (MS Visio, ITIL V3, Prince2)

Project Support

NHS 2 months

Project support managing the temporary transfer of maternity services to an alternative hospital site. • Maintained project plan (MS Project) for 5 project work-streams. Risk and issue reporting

Project Manager

NHS 9 months

Delivered the transfer of telecom requisitioning services into the ICT remit and accompanying e-billing platform. • Performed scoping, planning, process mapping, customer journeys, redesign and implementation of telecom services requisitioning, billing processes and system configuration • Led project meetings, process mapping workshops, site visits and consultations with Network and Service Delivery Managers, Procurement & Finance Leads to manage change issues, and to monitor risks & issues and project costs. • Engaged with Virgin Media, Cisco and BT suppliers to manage their agreed project deliverables • Co-ordinated an audit of 2300+ Centrex lines across 142 billing accounts and implemented a billing rationalisation exercise