Highly professional, versatile and self-starting SENIOR PROJECT and PROGRAMME MANAGER with extensive experience of delivering Public Sector digital transformation through the development and implementation of business critical applications supported by highly secure voice and data communications and service management processes. Currently seeking next challenging contract or interim assignment where applying this expertise and experience will make the difference in ensuring client programme success. KEY SKILLS & EXPERIENCE • Full lifecycle project & programme management using PRINCE2 and MSP methodologies • Design & operation of processes for project & programme management and governance • Leading business analysis, requirements / benefits capture, tracking and verification • Agile and Waterfall system engineering and software development • Support and coaching of project team, PMO and technical staff through project • Project planning, particularly creation of clear scope, WBS/PBS and schedule • Project cost estimation, budgeting, forecasting and reporting • Selection and management of 3rd parties / subcontractors • Assurance test strategies, test planning, defect management and acceptance • Migration of complex static and real time data sets from legacy to new environments • Design of ITIL service management regimes and transition to BAU / DevOps • Outstanding main point of contact client facing skills, quickly winning trust and respect • Intellectual capacity to rapidly assimilate new technologies and business processes • Stakeholder management with productive engagement to senior exec levels • Extensive knowledge of delivering complex programmes within the Public Sector • Build of integrated project teams across client and multiple suppliers • Managing portfolios of projects across multiple clients / project types TRAINING & CERTIFICATIONS • Prince2 Practitioner • Managing Successful Programmes (MSP) Practitioner • ITIL v3 Foundation • Current NPPV Level 3 Clearance – equivalent to SC Clearance • Chartered Engineer, Member of The Institution of Engineering and Technology • SunGard / Wilsher Group Leadership and Management Programme (LAMP) • MS Project and MS Office Suite advanced user
Responsibilities • E2E planning, delivery, and budgetary responsibility for major programmes £5m+ • Building and management of senior stakeholder relationships to enable success • Leading PM/BA/TA/Test teams for system design, build, integration and acceptance • Matrix management of internal software development teams using Agile approach • Management of outsourced IT service design, transition and operation • Scoping and business case preparation for acquisitions and internal change projects • Ownership and provision of input to major project bids including client negotiations Key Achievements • Defined the execution strategy and associated costing for a ground-breaking operational digital transformation programme for Greater Manchester Police leading to a c£10m contract win. Led key parts of pre-tender consultations and subsequent contract negotiations and successfully mobilised client integrated delivery team spanning several workstreams and Capita companies. • Built and led project team from the outset for delivery of the high profile £8m transformation of London Fire Brigade’s control room mobilising systems covering business consultancy, application and infrastructure design, data migration, implementation, voice and data comms / back office integration, testing, training and roll-out including set up of ITIL /ISO 20K certified service management regime and security accreditation. • Carried out and obtained approval of business requirements capture, scoping, planning and scheduling of a £1m organisational, technical and logistical change project associated with the office move of Capita business critical support and development staff to a new location
Responsibilities • P&L accountable for delivery of c.£15m portfolio of c.20 Blue Light ICT projects • Management of team of c.25 project managers, system architects, engineers & PMO • Operation of portfolio governance including internal / client Boards and escalations • Provision of execution strategy, implementation plans and cost review to all bids • Responsible for matching resource capacity with current and pipeline requirements • Appraisal and development of staff including launch of APM accreditation scheme Key Achievements • Re-shaped implementation strategy, secured client buy in then led contract negotiations resulting in award of a c. £5m strategic programme for Ministry of Justice NOMS to roll out TETRA radio infrastructure to all English and Welsh prisons then directed on cost/on schedule delivery and significant VO work. • Analysed Capita’s project performance then devised and delivered transformation programme to instil through lifecycle professionalism, ownership, discipline and focus in project management and engineering teams leading to step changes in project schedule, cost, quality and customer satisfaction performance. • Led business’ first major international delivery of an Integrated Communication Control System to Transtel in Singapore and secured high value follow up project
Responsibilities • Reported to Programme Director and Business Unit Managing Director • Most senior day to day interface with main contractor Airwave and DoH • Mixture of matrix and direct management of programme team of up to 80 FTE • Responsible for design, app development, build, roll-out and service transition • Accountable for cost, schedule, acceptance and key customer/supplier relationships • Negotiation of major change controls significantly increasing project scope Key Achievements • Instrumental in the turn-around of c. £40m sub-contract programme scope to supply c. 25 Integrated Communication Control systems, TETRA radio terminals and mobile data devices, including c. 10,000 vehicle installations to all UK Ambulance Trusts. Success achieved through rebuilding stakeholder relationships, reshaping assurance test programme and re-planning roll-out activities whilst achieving and maintaining ITIL/ ISO20K certification • Delivered a national secure and resilient managed Wide Area Network interconnecting UK Ambulance Trusts using BT as a sub-contractor to supply MPLS cloud based services and in-house network design and monitoring.
Responsibilities • Management of full project lifecycle from definition to client / service handover • Accountable for cost, schedule and acceptance of ICT projects to £5m • Management of project progress, risks, issues and change • Vendor selection and management for 3rd party elements of the project scope • Definition and delivery of customised software to meet client requirements • Management of Factory, Site and User acceptance test events • Production of detailed project reports internally and for client Project Boards • Seconded to International Business Development across Middle East/India/Europe Key Achievements • Delivered under budget, on time c £8m, Command and Control and ICCS systems to Highways Agency enabling the on schedule launch of the national Traffic Officer Service from 7 new regional control rooms. Project also included provision of resilient IT infrastructure across 2 data centres, LAN and WAN, development & provision of multiple business applications, mobile data and radio terminal procurement, configuration and roll-out, telephony / radio systems integration and service transition. Follow on work to develop interfaces to multiple police C&C systems also completed. • Successfully managed configuration, implementation and training for Case Preparation pilot system for the Metropolitan Police allowing digitisation and automated work-flow of prosecution case materials including automatic transmission to CPS / Courts. • On time. On budget delivery of Integrated Communication and Control Systems and associated Airwave TETRA and telephony voice / data integration for Essex Police, Sussex Police and Northern Ireland Fire and Rescue Service