Senior Business Analyst


I consider myself a high calibre IT consultant with years of experience in Dynamics CRM, business, systems and project analysis and system support. I possess full BA life cycle and project experience with emphasis on requirement gathering, business process reengineering, UML and Dynamics CRM prototyping. I also have the ability to handle multiple assignments, and consider myself a very hardworking and trustworthy individual. I am looking forward to making a significant contribution to your organization and help achieve organizational goals. TECHNICAL SKILLS AND CERTIFICATION Software MS Dynamics CRM 4.0, 2011 and 2013, Team Foundation Server, MS Office Suite, SQL Server, SharePoint 2010 , Remedy IT Management Suite, Centennial Discovery, Micro strategy 8. Language PHP, JavaScript, Visual Basic, HTML, SQL, XML Concept Object Oriented Analysis and Design (OOAD), Data Warehousing and Mining, IT Asset Management. Certification MS Dynamics CRM Applications 4.0 & 2011, PRINCE2 Practitioner, Business Process Modeling Certified Analyst, Micro strategy BI Engineer Certified, Agile PM Foundation (Exam Booked). Methodology Agile, Waterfall, V-model, Avanade and Accenture Delivery Model.

Key Skills
  • Dynamic CRM
  • Business Analysis
  • MS Office Suite
  • PHP
  • JavaScript
  • Agile
  • Waterfall

Work Experience

Senior Business Analyst

General Dynamics Information Technology12 months

• Detailed analysis and design of business processes for Dynamic CRM 2016 Implementation. • Customization and configuration of Dynamics CRM 2016. • Stakeholder engagement via requirement gathering and process playback sessions. • Contact center process flow script design using Team Knowledge Dialogs Software. • Documentation of solution design and test guidance documents.

Senior Business Analyst

Digiterre Communica1.5 Years

• Business analysis and Project Management for all Hedge fund and Investment banking clients across multiple projects. • Requirement elicitation, analysis and specification for CRM 2013 & 2016 upgrade projects. • Full lifecycle implementation of functionality as part of a number of sprint releases. • Application development & testing team support throughout project lifecycle. • Facilitation of sprint planning, design workshops and User Acceptance Testing. • Non-Technical designer and facilitator of Communica’s Compliance Workflow Engine and authoring software.

CRM Business Analyst

Macmillan Cancer Support3 Years

• Stakeholder engagement in business process improvement via the use of Dynamics CRM and other organisation systems. • Requirement elicitation, analysis and specification for CRM upgrade project. • Functional design and business process modeling for system and business processes. • Analysis support, fault resolution and change request management of CRM system as part of Macmillan business as usual/change management process. • Collaboration with developers and other project team members for the production and testing of system functionalities. • Project documentation and user engagement including user data analysis and end user training.

Dynamics CRM Business Analyst

Avanade UK Ltd1.5 Years

• Project requirements gathering through various methods including end user observations, internal workshops, one on one session with end users and stakeholders. • Detailed process analysis and modeling using UML artifacts and OO techniques • Dynamics CRM v4.0/2011 Projects lifecycle involvement through Business and Functional Analysis, Project Design and Elaboration, Solution Design, Testing and Implementation. • Documenting functional specification and test scripts based on the requirements analysis. • Bespoke and out-the-box MS Dynamics CRM customizations to meet business requirements and work processes including workflows.

IT Software Support Analyst

Shell Petroleum UK12 months

Support Analyst/Customer Engineer

Computacenter12 months

IT Governance and Compliance Intern

Financial Times Ltd 6 Years