• Detailed analysis and design of business processes for Dynamic CRM 2016 Implementation. • Customization and configuration of Dynamics CRM 2016. • Stakeholder engagement via requirement gathering and process playback sessions. • Contact center process flow script design using Team Knowledge Dialogs Software. • Documentation of solution design and test guidance documents.
• Business analysis and Project Management for all Hedge fund and Investment banking clients across multiple projects. • Requirement elicitation, analysis and specification for CRM 2013 & 2016 upgrade projects. • Full lifecycle implementation of functionality as part of a number of sprint releases. • Application development & testing team support throughout project lifecycle. • Facilitation of sprint planning, design workshops and User Acceptance Testing. • Non-Technical designer and facilitator of Communica’s Compliance Workflow Engine and authoring software.
• Stakeholder engagement in business process improvement via the use of Dynamics CRM and other organisation systems. • Requirement elicitation, analysis and specification for CRM upgrade project. • Functional design and business process modeling for system and business processes. • Analysis support, fault resolution and change request management of CRM system as part of Macmillan business as usual/change management process. • Collaboration with developers and other project team members for the production and testing of system functionalities. • Project documentation and user engagement including user data analysis and end user training.
• Project requirements gathering through various methods including end user observations, internal workshops, one on one session with end users and stakeholders. • Detailed process analysis and modeling using UML artifacts and OO techniques • Dynamics CRM v4.0/2011 Projects lifecycle involvement through Business and Functional Analysis, Project Design and Elaboration, Solution Design, Testing and Implementation. • Documenting functional specification and test scripts based on the requirements analysis. • Bespoke and out-the-box MS Dynamics CRM customizations to meet business requirements and work processes including workflows.