Delivery focused business analyst who is quick to grasp new ideas and concepts, works well in a team with good influencing and interpersonal skills. Has a strong eye for detail and able to manage/challenge stakeholders effectively. Holds 10 years experience in banking operations delivering change and operational excellence. Governance and Business Management At HSBC, implemented 3 key forums: Risk, Management & People with focus on key updates and escalation routes for senior business leads across Global Banking and Markets Offshore Service Centers Location Strategy At HSBC, extended the location strategy into de-risking and reviewed the span of control within each business whilst managing a headcount restraint. Operational Excellence At Barclays, using a Lean Six Sigma approach we successfully delivered a global Credit Derivative process optimisation programme, taking the firm from last (17th of 17) to first for booking accuracy & last (14th of 14) to first for client service Programme/Project management At HSBC, Programme managed 6 Corporate Sustainability projects from the HSBC Water Programme (USD 3.5million) run out of the HSBC Service Centers MI production At HSBC and Barclays, produced multiple streams of MI and data analysis for key decision making by the business leads. System Skills • Lotus Notes and Microsoft Office: Access / Excel VBA / PowerPoint / Word • Alert, Bloomberg, Business objects, Clearstream, DTCC warehouse, Euroclear, FISS, IntelliMatch, Nimbus Control ES, SharePoint, Summit
COO office, Global Banking and Services Responsibilities included: • Data modeling and analysis for GBM Location Strategy work including blueprint review • Analyse data and trends to facilitate decision making process • Production of MI reports and dashboards for the regular Governance meetings • Management and tracking of hiring requests/approvals against Manpower plans • Migration and Benefits tracking and reporting for all businesses in GBM • Programme manager for all GBM Service Center Water Projects Key achievements • Coordinated a blueprint review for the GBM Service Centers with focus on the span of control within each business and location. • Centralised all Hiring requests and Migration Benefits tracking against manpower plans and ensured all ‘Cost to Achieve’ business cases were kept up-to-date with focus on the year end deliverables. • Programme managed six Corporate Sustainability projects from the HSBC Water Programme run out of the HSBC Service Centers (USD 3.5million). 2 Projects successfully closed during 2016 and remaining projects on track for delivery in 2017.
Business Manager, FICC and Loans: • Supported the Barcap/Barcorp integration of Loans functions & Right Shoring and managed the FICC operations Taxonomy/headcount tracking vs. a 3 year plan Credit Process Optimisation: • Using Lean & Six Sigma techniques, Barclays went from 60% booking accuracy in 2007 to 99% in late 2009. Ranking moved from last to first place amongst the Fed banks. Up from 14th in the 2007 Zyen survey to 1st in the 2010 survey DTCC TIW Settlements: • Re-engineered the daily process for reconciling Credit Derivative trades from circa 4 hours down to the touch of a button Exotic Credit Derivatives: • Successfully transitioned the process from paper to electronic platform. Fixed Income Pre-Settlements: • Stabalised the reconciliation process in readiness for off shoring.