Senior Project Manager

London

• Certified Project Management Professional (PMP) & Scrum Master (CSM) capable of delivering large scale multi technology software programs and projects on time and within budget by effectively leading, coaching, collaborating and managing multiple teams • Overall 14+ years of experience in IT with 8 years of experience in Project Management • Extensive experience in managing complex agile and waterfall programs and projects in wide variety of domains like Retail, E-commerce, Digital, Government, Public Sector, Health Insurance and Pharmaceuticals • Wide experience in transformation of Waterfall projects to Agile, conducting Scrum workshops, coaching and mentoring stakeholders on scrum practices • Expert at driving the adoption and enforcement of Agile practices, removing impediments, fostering self-management in rapidly evolving, challenging and dynamic environments • Expertise in Planning, Execution and Tracking of projects, Stakeholder Management, Requirements Management, Quality Management, Risk and Issue Management, Change Management, Communication Management & Software Release • Experienced working in Lean, Kanban, Extreme Programming (XP), Test-Driven Development (TDD), Behavior-Driven Development (BDD), Pair Programming • Recipient of several companywide awards like “Star of The Year”, “Popular Choice”, “Star Team Award” for exemplary performance and contributions • Experienced in handling offshore teams in US, India, Manila, China and UAE TOOLS EXPERTISE • Software Development Methodologies: Agile (Scrum), Waterfall model, V model, Prototyping model, Incremental model, Spiral model • Project and Scrum Management Tools: JIRA, TFS, Microsoft Project (MPP), Confluence, Trello • Estimation Techniques: Bottom Up, Use Case Point Analysis • Languages: Scala, Java, C#.Net, ATG, C++, SharePoint, HTML, CSS, JavaScript • RDBMS: MySQL, SQL Server, Oracle, MS Access • Others: SVN, Visual Studio.Net, IIS, MS Front Page, MS Office, Wise Installer

Key Skills
  • Project Management
  • Programme Management
  • Planning
  • Execution
  • Stakeholder Management
  • Quality Management
  • Risk and Issue Management
  • Change Management
  • Agile
  • Jira

Work Experience

Senior Project Manager

Western Union12 months

Synopsis - This project is to create a digital website for Western Union. This is a charity website where people from different parts of the world participates in the competition by providing ideas on how they can change the world for better. Responsibilities – • Responsible for helping the client in ideation, creating measureable business objectives and defining project roadmap. • Worked closely with presales team to estimate the project cost, responding to RFP and creating Statement of Work (SoW). • Responsible for end to end delivery of the project starting from discovery phase till closure. • Planned and conducted workshops with client to analyze requirements and define detailed customer journeys. • Achieved highest customer satisfaction by delivering the project release as per agreed timelines, baselined scope, within budget and with quality. This has resulted in winning new projects and account growth with the increase in revenue from £0.5 to £1 million. • Managing a budget of £1 million by leading a cross functional distributed scrum team of Strategist, UX, Designers, Business Analyst, Development, QA team and Product owner. • Successfully managing the project by clearly defining project processes, RACI, and ways of working with senior client stakeholders. • Worked closely with resource management team to staff resources as per the staffing plan • Planned training for the technical team on Craft CMS by finding out appropriate training available in the market and negotiation the best price for the training. • Ensuring key performance indicators of the project are achieved by effectively managing change requests through change control board, mitigating risks and resolving issues on time. • Conducting project status and governance meetings with key stakeholders of the project. • Responsible for managing contracts, dependencies and relationship with suppliers and third parties. • Contributed to the company’s PM Community of Practice (COP) by publishing white papers on PM best practices, PM deliverables and streamlining delivery processes. Technologies – JIRA, Craft CMS, PHP, SQL Server, HTML, CSS, JavaScript

Senior Project Manager

Huawei1 month

Synopsis - This project is to create a digital content management press media site for IT telecom giant - Huawei. The objective is to build a common repository of media assets (videos, images, audio) and press release assets (Copy / Media docs) which can be efficiently managed by Huawei PR managers and accessed/distributed to various press media companies. Responsibilities – • Responsible for end to end delivery of the project starting from Presales till Closure of the project • Responsible for creating SoW for Discovery and Build Phase of the project • Managing a budget of £750K by leading a technical team of UX, Visual Designers, Business Analyst, Development and QA team • Defined project governance, tools, methods and processes for successful delivery of the project • Responsible for managing client relationship, contractual agreements and governing the onshore-offshore deliver model • Accountable for managing project gross margin, monthly profitability report and invoicing. Technologies – Joomla, MySQL, HTML, CSS, JavaScript, JIRA, Confluence (WIKI)

Senior Project Manager

Warner Bros2.5 Years

Synopsis - This program is to develop and manage digital websites for Warner Bros. These websites includes - Warner Bros. Studio Tour London & Warner Bros. UK. Responsibilities – • Managed end to end delivery of 2 concurrent projects for this program • Developed excellent relationship with client and ensured account growth by constantly delivering on time, within budget and with the highest quality. This resulted in winning new projects and direct account revenue growth from £200k to £1 million • Managed organizational level change management by conducting scrum workshops and trainings to adopt the agile delivery methodology • Created sales proposals, statement of work and program roadmap by closely working with project sponsors and key stakeholders • Defined ways of working by clearly articulating the project objectives, scope, project plans, reviews, sign off processes for each deliverable • Worked in collaboration with QA team to define test strategy and approach to ensure high quality deliverables • Scheduled and facilitated sprint planning using planning poker, daily stand ups, sprint reviews, retrospectives, backlog grooming and all other agile ceremonies for these projects • Identified and mitigated risks, acted upon issues and managed client dependencies to ensure timely delivery of projects • Managed third party vendors and suppliers dependencies for the infrastructure needs and their costs • Provided necessary weekly status reports to client and senior stakeholders to ensure complete transparency on the status of these projects • Mentored Junior Project Managers and managing their performance appraisals • Contributed in improving company’s standard tools, processes and delivery methodology by introducing best practices and creating project management templates. This helped junior project managers to follow a defined set of processes and templates across the project life cycle Technologies – TFS, .Net, SQL Server, Sitecore, CMS, HTML, CSS, JavaScript

Program Manager

Tesco5 Years

Synopsis - This program was to improve existing Tesco direct website (responsive, omni-channel) which included various business critical projects like conversion of 5 page checkout to single page checkout, delivery options, VAT and front end development of PLP, PDP, My Account and checkout journeys. Responsibilities – • Successfully managed 3 Scrum teams for this program • Successful delivery of checkout project helped in reducing the customer dropout rate from 9% to 3%. This resulted significant increase in the conversion rate. I was recognized and awarded with “Star PM” in the entire engineering division • Delivery of Delivery options redesign and accurate calculation of VAT lead to reduction of basket abundant from 15% to 8% and accurate fulfillment of orders • The redesign of search engine by introducing search as you type and accurate product filters increased the conversion rate by 20% • Created program roadmap and release plans with key milestones • Identified key areas of the business and stakeholders to onboard them on the agile journey of software development. Conducted scrum workshops across the organization and helped them in adapting scrum practices and methodology • Managed communications and expectations of stakeholders • Scheduled and conducted scrum of scrums to find out dependencies and blockers between the teams • Provided necessary program and project status reports to stakeholders by using release / sprint burn down charts. Highlighted key risks and issues to senior management • Managed the financial budget of 2 million for this program • Mentored three junior project managers who reported to me • Played a role of an agile coach and was responsible for coaching the teams, product owners and stakeholders regarding agile practices • Ensured the teams adhere to the Scrum principles and timelines and encouraging them to meet the agreed deliverables in each release and sprints • Guided the cross functional teams to write user stories using INVEST criteria and used planning poker for estimation • Worked closely with product owners to prioritize the backlog items across projects and helped them to achieve vision and goals of the projects • Ensured smooth deployment to production and transition to BAU team Technologies – ATG, Java, Oracle, HTML, CSS, JavaScript, TFS

Program Manager

General Mills12 months

Synopsis - This project built a common digital platform for all the existing digital properties. This included moving the existing websites (digital properties) onto a newly re-architected digital platform. This new platform consisted of jump start development kit for developers to build all the new websites on this new platform. Responsibilities – • Successful delivery of the new digital platform resulted in overall reduction of hosting cost and maintenance. This created a common a brand identity for client and one stop shop for customers to buy different products from this platform • Created project initiation document (PID), communication plan, scope matrix, project plan, QA plan and risk & issue management plan • Conducted scrum workshops to ensure the multi-disciplinary team of UX, Visual Designers, BA, Developers and Testers are adhering to Scrum practices • Managed execution of project through software development life cycle (SDLC) - analysis, design, development, testing, user acceptance testing (UAT), implementation and handover to support team • Used JIRA for planning and tracking of tasks and Confluence for all documentation • Used sprint burndown charts to provide necessary reports about team velocity, iteration/release progress and highlighting key risks, issues and dependencies • Estimation and control of the financial budget of half million • Worked closely with client to manage change requests and reviewed them through change control board Technologies - JIRA, Confluence, C#.Net, SQL Server

Program Manager

Ajman Municipal Corporation6 months

Synopsis - This program was to automate all the services of Ajman Municipality, UAE. The Ajman Municipality consists of 13 departments offering public services like – Building of Roads, Trade Licensing, etc. Responsibilities – • Managed 3 projects which developed different public services for the client • Involved in pre-sales activities, created program governance plan and defined clear measurable business objectives • Managed program throughout from Initiation to Closure of each project • Coached and guided project managers, business owners and stakeholders for successful execution of projects • Facilitated release planning, scrum of scrums, program reviews, and coaching agile practices across program • Used release burndown charts to provide necessary reports about teams’ velocity, release progress, status and other metrics. I worked with the teams to identify dependencies and remove impediments across projects • Prepared and managed staffing plan for the program • Created program risk and issue management plan and ensured they are mitigated and resolved for timely delivery of the program • Managed the budget of 3 million GBP for the program Technologies – TFS, .Net, SharePoint, SQL Server

Project Manager

Shell1 month

Shell Cash Control System Synopsis - This program was to create Cash Control System to support the sales of consignment and non-consignment covering business areas of Inventory, sales, commission and invoice management Responsibilities – • Involved in requirement analysis and business process re-engineering of the project • Estimated each component of the application and defined project charter • Responsible for end to end delivery of the project which involved initiation, planning, execution, tracking and closure of the project • Created project plan, involved in technical design, defined test strategy and plan • Identified and assessed risks and issues. Defined clear mitigation plan and action items for timely and effective resolution • Creating and managing new contracts for the change requests • Managed cost and gross margin of the project Technologies – C#.Net, Oracle, SVN, HTML, CSS, JavaScript

Project Manager

Bristol Myers Squibb 1 month

HR Corporate Management Applications Synopsis - This project consisted maintaining and developing multiple applications for various departments of a pharmaceutical giant. This involved automation and improvement of their existing processes. Responsibilities – • Managing and running knowledge transfer for more than 20 applications across three teams • Created business proposal document, defining strategy and SLAs for change requests, enhancements and defect fixing • Created project plans with key milestones, resource plan, communication, stakeholder, risk and issue management plans • Managed delivery of various applications on time, with high quality and within budget. • Defined project management processes to ensure coding conventions, principles, guidelines, code review and sign off processes are followed on the project • Managed stakeholders and provided weekly status report highlighting key achievements, dependencies, risks, issues and mitigation plan Technologies – VB, VBScript, ASP.Net, Oracle, SQL Server, HTML, CSS, JavaScript

Team Lead

Dow Chemicals1.5 Years

Customer Margin Reports Synopsis - This project was to develop customer margin reports for various geographies of the world. This created financial glossaries on gross and net sales of various departments. Responsibilities – • Lead a team of 7 members • Gathered requirements by interacting with the client and estimated the size and effort for the application • Involved in System Design, Detailed Design and Testing • Created coding conventions document for the development and reviewed the code and test plan created by team members • Planned and tracked the project status and highlighted risks to the manager. I was also responsible for ensuring process adherence and quality of the project Technologies - VB.Net, VBScript, SQL Server

Team Lead

Accenture2 Years

Project – Causal Analysis & Resolution Dashboard Synopsis – CAR was used by Project Managers and Senior Managers of Software Engineering Process Group (SEPG) in Accenture India and UK. The SEPG Team analyzed the collection of various defect metrics across projects and maintained organizational level quality reports. Responsibilities – • Understanding the requirements, creating system and detailed technical designs for the application • Estimated the effort and created project low level plan for execution • Created coding guidelines for the development team to ensure high quality deliverables. • Reviewed the code developed by the team members, managed dependencies and created risk, issue trackers • Managed and coached team members for their career development goals and performance appraisal Technologies: VB, V B.Net, VBScript, SQL Server

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