• Senior digital business analyst, senior business analysis consultant, business analyst manager with experience in financial services, web site and mobile app development and business intelligence projects. • Agile: Certified Scrum Product Owner, defining user stories, running backlog refinement sessions, managing backlog, stakeholder management, approving deliverables, close contact with developers, testers and UX experts, working as proxy product owner with B2B client. Participation in sprint planning, retrospectives, daily scrum meetings. • Business Analyst Manager: Managing a team of business analysts, defining standards and working practices, performance management, recruitment of Business Analysts, allocation of BA resource to projects, running BA team meetings, coaching and mentoring junior BAs. • Business Analysis skills in project scope definition, detailed requirement definition (Agile user stories and functional specifications), user interface definition (Axure wireframes), working with web services (API calls), workshop facilitation, gap analysis, process modelling, process improvement. Responding to RFPs and involvement in sales process. • Business Intelligence experience: Business Analyst on Business Intelligence/Data Warehouse projects. Definition of dashboard/report requirements, stakeholder management, resolving data queries, managing the user acceptance process. • Experience of working in a B2B software company, consultancy and end-user organisations with knowledge of financial services (cards, mortgages, banking and motor finance) and local government.
Certified Scrum Product Owner (Agile Centre, Scrum Alliance certification)
Intelligent Environments is a provider of mobile and online software to financial services clients. Software products are integrated with clients’ back office systems to allow consumers to apply for products and manage their accounts online. As Principal BA I led the team of Business Analysts and provided Senior Business Analysis support on client projects. • Consultancy on new business opportunities. Facilitation of scoping workshops and definition of scope for new engagements. Demonstrations to clients of the product and its capabilities; gathering high level requirements; definition of the overall technical solution; obtaining sign-off. • Working with clients to define new business processes to support the adoption of web and mobile solutions. From this the requirements of the web or mobile solution were also defined. • Senior BA on projects: Gap analysis, requirements definition, process definition, and screen flow definition (Axure wireframes), working with to web service (API) calls, definition of business rules; using Agile and Waterfall approaches, functional specifications. Sole BA on projects. • Agile: Managing migration of BA practice from Waterfall to Agile, proxy product owner, backlog refinement (using Jira), sprint planning and retrospectives, definition of user stories, functionality briefings to developers and QA. Participation in sprint planning, sprint demos and retrospectives. Using Scrum and Kanban boards. • Projects: Web applications and Mobile apps for credit card companies, in UK and overseas, online apply and servicing applications for credit cards, store cards, motor finance and online banking. • Working with developers and clients to define detailed technical/logical processes for a solution. • Management of Business Analysis team: Performance management framework, recruitment, allocation of staff to projects, definition of standards and processes, skill and experience development, mentoring and developing junior BAs. • Company-wide initiatives: Member of team identifying and implementing improvements in efficiency, customer service and knowledge management.
I was engaged to provide consultancy in the setup of a Business Intelligence function and provide Business Analysis for a BI project in Housing. I was then retained as a BA on further projects. • Consultancy in setting up the project prioritisation process for BI project requests from the various areas of the council. • Business Analysis for a BI project to provide a dashboard (Performance Point) and reports to Housing Services. Project initiation, scoping and delivery management. • Consultancy to Housing department, running requirements workshops for the selection of a new Housing Management system. • Ran workshops to define the Housing department business processes. • BA on the implementation of Capita One system to the Education Services department, definition of business process and documentation of procedures for the Property department. • Key activities: Requirements definition, stakeholder management, introduction of formal procedures.
Engaged as the Senior Business Analyst on a project to transform the method of delivering all customer documentation for Skandia products. • Senior Business Analyst/team leader of 5 Business Analysts: worked closely with external supplier; coordinated BA deliverables, status reporting, mentoring junior staff. • Business Analyst on project to migrate from multiple legacy Illustration/Quote systems to a single new platform. Scope covered pension products.
Lehman brothers purchased three sub-prime mortgage companies and initiated a programme of work to align the three into one business process using a new workflow system, whilst retaining the brands’ identities. I was engaged as the Senior Business Change Analyst leading the team of BAs on the major change programme. • Led project to align three companies’ business processes into a single enterprise-wide business process.. Defined ‘To Be’ processes, high level and detailed requirements and Target Operating Model • Defined the objectives of the newly formed Business Change team and established the role of the team in the organisation and developed the team skills. Managed the deliverables of the business analysts.
GMAC-RFC is a sub-prime mortgage lender. The company underwent a major change programme when they added an online channel as the principal way for customers to obtain binding decisions and receive offers. I was the Senior Business Analyst on company-wide Business Intelligence projects. • Senior Business Intelligence Analyst on the business change programme. o Led workshops and meetings to define high level and detailed BI business requirements for the new business process. Worked closely with data warehouse software developers during design, development and testing. • Project to develop a new data warehouse system (provided by external supplier): o Managed the business change from use of the old data warehouse to use of the new system. Worked with technical BI team to define dimensional model and ETL logic. Managed user acceptance testing for the new Data Warehouse. Ran user training courses on the dashboard and OLAP. • Manager of BI reporting team.
Acxiom is a provider of solutions and services to the direct marketing industry. • Business Analyst and implementation manager on customer data integration project for the American Express Australia market • Defined the detailed requirements and functional specification for Amex Australia’s customer data integration solution. Worked with the developers, managed testing and UAT. Challenge was maintaining communication by daily international conference calls and email across 3 time zones. • Defined the business processes for the new system. • Senior Business Analyst for loyalty management system development for GE Capital • Developed and maintained the functional/design specifications for the system and worked closely with the development team during build phase. • Managed team of system testers and managed user acceptance testing with the customer. Business Intelligence Consultant ECsoft Business Analyst in the Business Intelligence practice of the systems integration consultancy. • Retail Data Warehouse Project for Mackays Stores o Assisted in workshops to define detailed requirements, worked alongside developers in the technical design. Wrote and ran training courses for business users for the new system. Business Analyst - Project -Manager Shell UK • Shell SMART loyalty card programme • Business Analyst defining marketing requirements and managing supplier and signing off specifications. Provided consultancy to other companies in the Smart programme on how to use the scheme to gain maximum value from their investment. • Optimised business process to reduce card to customer delivery time by 50%. Co-ordinated the development and release activities of 4 suppliers to implement software to meet the deadline.