Total 9 + Years of Experience in IT Industry. Proficient in SAP CRM for Utilities. Extensive knowledge in integration between SAP CRM & SAP ISU. Extensive hands on experience in the areas of SAP CRM sales, services and SAP ISU. Worked on SAP implementation projects for clients such as British Gas Business (BGB), British Gas Residential (BGR) and Abraxis. Experienced in SAP Consultancy and Application support for Mentor graphics, Travellers Polaris and BGB. Experienced in working as Onsite/offshore Technical Lead, Onsite/Offshore Team member, and Onsite Co-ordinator. Sincere, positive minded very good team player and has friendly attitude.
Project Specific Skills: CRM 7.0 Ehp2 , ABAP and Utility Processes, BRF+ rule framework. Project Responsibilities: • RICEFW object tracking and reporting to key stakeholder for development progress. • Work closely with business to understand Business requirement • BRF+ rule creation and coding for key development objects • Identify Design/requirement gaps and help business to raise it as change request. • Design, functional specification preparation and development of change request • Code Peer review • Functional Unit Testing for offshore developments • Support FIT,UAT and Post go-live Hypercare period • Technical specification documentation
Project Specific Skills: CRM 7.0 Ehp 2, ABAP and Utility Processes. Project Responsibilities: • Work with business to understand the process gaps and the requirements • Design the solution, prepare the functional specifications and help business to raise change requests • Change request development and Hypercare support after production deployment. • SAP CRM System configurations, functional Unit testing • Handle CRM-ISU replication issues. • Weekly Simulation Pot reporting for team of size 5
Project Specific Skills: CRM 7.0 Ehp2 , ABAP and Utility Processes. Project Responsibilities: • Work with business to fix the business critical issues. • Work closely with business to understand current process gaps, user issues and user training • Handle BAU developments and Support till production deployment. • Perform Peer reviews for all CRM BAU developments and lead them. • Performing Daily BAU activities • Daily System Monitoring, Batch Monitoring. • Handling User incidents and assisting in technical exceptions. • Apply technical fixes as part of incidents • Daily Status reporting for team of 10 • Handling CRM-ISU replication issues. • Incident queue monitoring and allocation.
Project Specific Skills: CRM 7.0 Ehp 2, ABAP and Utility Processes. Project Responsibilities: • Understanding business process and functional requirements • Development based on the functional requirements • Code Review and Unit Testing. • Master Data-adding custom fields, implementing its related functionality and the Validations. • CRM Web UI screen enhancements for custom fields. • Defect Fixing, tracking, updating defects in HP QC and reporting • Technical specification documentation. • Support FIT,UAT and Post go-live Hypercare period • Perform cutover (pre and post go-live) activities.
Project Specific Skills: CRM 7.0, ABAP and Utility Processes for Homemove journey. Project Responsibilities: • Requirement Gathering. • Sprint Planning • Understanding the user stories (Business requirement) and development for the same. • Home move Wizard Journey and screen development • Action Configuration and BADi implementation for SMS functionality. • Code Review and Unit Testing. • E2E Defect fixing.
Project Specific Skills: CRM 7.0, ABAP Project Responsibilities: • Requirement Gathering. • Understanding Functional Specification • Custom report writing in ABAP/4. • Component Enhancement. • Code Review and Unit Testing. • UI Configuration using component workbench. • BOL Search Enhancement • Adding Custom fields on web UI using AET. • BADi implementation. • Form design using Adobe Live cycle and Scripting
Project Specific Skills: Microsoft Technology(Dot Net 3.0) Project Responsibilities: • Designing static and Dynamic Interactive forms using Adobe Lifecycle Workbench and scripting. • Responsible for creation of Database scripts for tables, views, stored procedures etc. • Involved in defect fixing for various releases. • Estimation for new development.
Project Specific Skills: CRM 6.0, ABAP Project Responsibilities: • Requirement gathering • Customization in CRM Service module • Component Enhancement. • Developing ABAP reports as per the requirement. • UI Configuration. • Preparing Customizing documents • Scenario Testing. • Designing Smart Forms.
Project Specific Skills: CRM 6.0, ABAP Project Responsibilities: • Understanding Functional Specification • Writing Flow Logic for the requirement. • Report writing in ABAP/4. • Component Enhancement. • Creating Technical Specification. • Code Review and Unit Testing. • UI Configuration.
Project Specific Skills: CRM 6.0, ABAP Project Responsibilities: • Execution of Test cases. • Defect Reporting by MQC. • Integration and regression Testing.
Project Specific Skills: CRM 7.0 Project Responsibilities: • Preparation of the Test Plan. • Designing Test cases for GUI and Functional aspects. • Execution of Test cases. • Regression Testing. • Defect Reporting by GTP.