Business analyst and Developer

Marlow

Freelance business analyst and developer with extensive CRM and financial services technology experience. Designs, develops and deploys enterprise-wide systems. Earned MA in Maths from Cambridge. Results focused professional equally capable of managing clients, stakeholders and developers. Major Achievements: • Led automation of Tullett Prebon’s market data product catalogue as part of Salesforce implementation • Acted as product owner of enhancements to CRM and Digital banking software products and wrote development proposals and specifications at Temenos • Designed customer on-boarding application for Lloyds Banking Group • Developed financial market data products for a range of clients, including Goldman Sachs and BNP Paribas

Key Skills
  • Business Analysis
  • Development
  • C++
  • J2EE
  • XML
  • XSD
  • Banking

Work Experience

Business Analyst / Developer

Tullett Prebon3 months

Contractor providing CRM/CPQ business analysis and development. Achievements include: • Conducted business analysis and agile Python & SQL development to enhance a company-wide product catalogue using the CallidusCloud CPQ system for Kier Group as part of a major ERP implementation • Gathered requirements for Tullett Prebon Information for their Market data sales, finance and delivery operation • Devised solution to improve Tullett Prebon’s quotation process using Salesforce and CPQ, then led the agile implementation project through to completion


Product Owner

Temenos4 Years

Contractor providing CRM/CPQ business analysis and development. Achievements include: • Conducted business analysis and agile Python & SQL development to enhance a company-wide product catalogue using the CallidusCloud CPQ system for Kier Group as part of a major ERP implementation • Gathered requirements for Tullett Prebon Information for their Market data sales, finance and delivery operation • Devised solution to improve Tullett Prebon’s quotation process using Salesforce and CPQ, then led the agile implementation project through to completion


Principal Consultant

Temenos3.5 Years

• Led client workshops and designed enhancements to the new T24 product builder which then generated new sales • Triaged UAT test results for new product at client sites • Assisted pre-sales with product presentations, RFPs and collateral


Lead Business Analyst

Misys3.5 Years

• Led team to gather client requirements, specify and design new enhancements to Misys' front office C++ based CRM and workflow system, part of the Equation banking system • Created the external interface model for Misys' strategic SOA enterprise core banking system using web services and XML/XSD as part of £20M project (Equation Plus), representing Misys as vice-chair of Branch banking working group at the IFX forum • Wrote systems integration specifications to create an integrated solution with partner (S1)'s J2EE multichannel system (CRM, ebanking, call centre) • Chaired local employee satisfaction taskforce achieving highest increase in satisfaction survey results across all company locations.


Senior Developer

Misys5 Years

• Led team developing software for Market Watch real-time financial data distribution system for investment banks using C++ and Microsoft Windows • Managed the QA team, responsible for delivery of two full releases of Market Watch • Responsible for graduate selection and recruitment • Specified a call centre solution using C++ and CTI as an enhancement to the existing product


Software Developer

Misys3 Years

• Developed market data GUI OO components for Market Watch in C++ and Windows


Programme Manager - Digital IT & Technology Change

QBE Insurance12 months

• Deliver the European Operations (EO) Digital Public Website Programme to re-design, re-populate, replatform and re-deploy the QBE EO digital public websites across 10 European Operations markets (UK, Ireland, France, Spain, Italy, Germany, Norway, Sweden, Canada, Dubai) • Ensure the re-designed public websites for all 10 countries provides QBE with the required updated environment for digital marketing that allows the organisation to support its present and future customers - Clients and Brokers • Manage the deployment of Umbraco CMS (Content Management System) and related IT and Cloud infrastructure to provide a central content hub for both Internet web sites and standalone applications • Accountable for the Project/Programme deliverables/artifacts via internal project/technical workstreams and multiple suppliers to the agreed plan, scope and budget • Management and reporting of risks, issues, dependencies, required decision points to the Programme Board and Steering Committee • Work with senior stakeholders to discuss business needs and expectations. Translate needs and expectations to requirements and communicate requirements to project managers and technical resources. • Detect deviations from the programme plan regarding budget overruns and/or missed due dates. Identify reasons for deviations and initiate corrective actions to overcome the challenges.


Programme Manager - Customer Engagement and Management Programme

Whitbread PLC6 months


Programme Manager - IT Capability Transformation Programme

easyJet Airline Company Ltd6 months

• Plan, manage and control a complex and inter-dependent series of projects to deliver major IT Organisation Design and IT Capability Transformation across easyJet IT. • Lead the team of business analysts and business project managers to deliver the projects portfolio. • Provide expertise and guidance to less experienced project managers specifically with the initiation, planning, reporting and on-going project management of complex and inter-related tasks • Define and execute appropriate Programme governance and reporting in line with easyJet standards. • Management of senior IT and Business stakeholders up to Board Level. • Identify, analyse, minimise and manage risks and issues that arise during the execution of projects. • Provide robust estimation and develop project timelines and resourcing requirements, in conjunction with projects and workstream Business Owners and Stakeholders.


Interim Consultant Programme Manager

Environmental Resources Management6 months

• Review the Projects Portfolio aligned with the Organisation's initiatives and deliver a robust service component and roadmap. • Key advisor and creator of: ◦ Programme Governance ◦ Service Delivery and Management Best practices ◦ Project Management Framework ◦ Service Transition / Change Control • Ensure all global projects and initiatives are transitioned and supported by the Service Delivery teams. • Ensure all new services have clearly documented processes, policies and procedures


Programme Manager

Applications & Solutions Delivery1.5 Years

• Project 1 ◦ Accountable for project to simplify and upgrade the FCA Financial Reporting system which stores and processes UK and European trade data from Financial Institutions and Firms of 10 million plus transactions daily. The main components of the system were Oracle 10g databases, Cognos for reporting, Oracle WLS for middleware and Oracle OWB for the ETL. ◦ Ensure the proposed solution increases the performance and capacity of the new system, whilst providing a platform for the future regulatory and compliancy functional changes (MIFD/MAR regulations) which will add significant transactional reporting volumes into the system - from current daily levels of 10 million rising to circa 70 million. ◦ Responsible for the Requirements, Analysis, Design, Development, Systems Integration, Deployment and all Testing phases of the lifecycle including User Acceptance Testing. ◦ Financial responsibility of the Project budget - 13M. ◦ Accountable for the production and management of an RFP tender process. • Project 2 ◦ Accountable for the full lifecycle of activity required to move to a new supplier landscape for the Application Development and Test services (including project management, business analysis and infrastructure architecture capabilities). ◦ Management of requirements, analysis, design, and testing phases of the lifecycle. ◦ Financial responsibility of the Project budget - 37M. ◦ Own the plans for the Requirements, Design, Delivery and Transition of services from existing to new suppliers ensuring the retained organisation is set up for success. • Manage the Project Initiation, prioritisation and associated governance processes. • Lead the project teams, working groups, PMO and business analysts. Monitor and motivate the cross functional technical teams assigned to the projects. • Manage the delivery of the Programme artefacts and assure quality standards using governance and review authorities as appropriate e.g. Technology Design Authority. • Stakeholder management across the FCA and associated external bodies (e.g. PRA, BoE etc.), application development partners and other suppliers to ensure effective delivery. • Proactively manage dependencies, risks and issues, implement effective and sustainable actions to reduce negative impacts.


Programme Manager - Upstream IT&S

BP International1.5 Years

• Deliver multiple Application and Technical Infrastructure Projects to the BP Upstream IT&S organisation via an Outsourced Delivery Model. Regions included; Europe, North Sea, Americas, Alaska, Gulf of Mexico, and Indonesia. • Projects portfolio and Programmes areas: ◦ Global SAP deployment, Finance Applications and ERP System Implementations ◦ SharePoint 2007 to 2010 Migration Projects, Data migration • Manage the Upstream Project Managers and Project resources and act as the escalation point into the Upstream IT&S delivery organisation. • Interface with the Programme Governance Board within the Upstream IT&S organisation and ensure all Service Lines and Business Stakeholders are engaged. • Manage and track dependencies, risks, and issues within the Programme and communicate mitigation actions to the Steering Board. • Ensure the development of the Service Management strategy and processes for the Portfolio. Plan and ensure delivery of Service Design and Transition activities across various Outsourcing/Vendor Managed Services with Vendors such as IBM, Fujitsu, TCS, Infosys and Wipro. • Develop a single plan that shows the end-to-end deliverables, milestones and dependencies for the Programme. • Responsible for the management, development and delivery of the RFI and subsequent RFP to source a global supplier to provide IT Services Support for the SAP and Finance Applications to the users based within the Indonesia Region. • Following Vendor Selection, take responsibility for the supplier on boarding and transition.


Programme Manager - Global Applications

Deutsche Bank12 months

• Deliver the Programme for Applications transition and on boarding from Client Services (Change) into IT Production Management Service Operations (Run), circa 4000 Applications. • Design the overall Programme Governance and reporting structure, in conjunction with Front Office Client Services and Back Office Service Operations for senior stakeholders and Steering Committee. • Accountable for the Financials - Budget Responsibility of 60M. • Pro-active management and reporting of risks, issues, dependencies, required decision points to the Programme Steering Board and Senior Leadership. • Create and own the Programme Plan to transition and on-board the applications to Service Operations Delivery Teams operating within a multi-vendor global support environment.


Programme Manager - Global Site Systems Transformation

Shell International12 months

• Deliver a multi-million pound Programme for the Site Systems Replacement and Upgrade solutions for the Global Site Systems (GSS) Programme. A globally dispersed and complex environment within Shell International Retail Division. The GSS Programme completed an upgrade or replacement of specific components of the legacy site systems to meet compliance and asset integrity issues in line with EMV (Europay, MasterCard, Visa) requirements. • Manage the technical deployment of the new site systems, including support, Infrastructure and Security Services for the forecourt controllers, point of sale, payment card machines and back office systems. • Deliver the end-to-end highly complex Technical Support Models, Service Management Processes, Personnel and Tools using the Shell PDF Methodology and ITIL Framework. • Deliver budgets for Transition and on-going maintain costs for the Programme. • Ensure the solutions handed across are compliant with relevant security standards. • Deliver status reporting to all IT Leadership, Sponsors and Business stakeholders.


COPYRIGHT © JOBDROP GROUP. 2017