Good interpersonal skills with the ability to communicate at all levels in a resolute but diplomatic manner, Ability to prioritize and co-ordinate activities, ability to work under pressure, An eye for detail coupled with a quality focus Good team player, Methodical and analytical. Technical Skills: Jira Tool Administrator - Confluence, Hipchat, Service desk, Bitbucket, Github, Bamboo, FishEye, JIRA Core. ALM Quality Centre for Defect Logging and Management. Operating Systems & Databases • Windows [ ] DOS 6.0, 6.2 & 6.22, AS400, UNIX (sun Solaris) • MS Servers SQL server 2012, Access, Oracle, Visual Studio, Application & Network Systems • Microsoft Office tools, Microsoft Outlook, MS project, Microsoft Internet Explorer, Netscape, Lotus Notes, and Ms SharePoint. • TML/XHTML/HTTS, Testing tools, Test Director, Mercury Quality Centre10.2, ALM 11.0, JIRA, Quick Test Pro, and Selenium IDE. Methodologies V-Model, Waterfall, Agile (Scrum, Kanban)
• Managing permissions and access to JIRA projects for all of the Markets. • Jira Requirements gathering on plugins and workflow. • Raised defects and logged and tracked them in Jira and Was Technical Admin for Jira Administration. Creating, amending and deleting Kanban, Scrum and bespoke boards. • Identifying and evaluation of potential project risk and process pitfalls during retrospective meetings in an Agile Scrum Team. Assigning access level permissions to user and groups. • Main Administrator for Jira and Confluence, (Defect Management and Tracking Tool from Atlassian) Setting up Permissions and Notifications Schemes, Created and managed Agile Workflows, Added new User Accounts and Project Workflows. • Experience with JIRA/Confluence installations, upgrades and migrations. • Working together with developers to deliver small pieces of the application to the customers for fed back and taking corrective actions when necessary. • Work with product owner and developers to record defects, develop user stories and track through to resolution). Was also Confluence Space and Content Admin and developing Templates. Work with QA manager to adhere to Quality Assurance initiatives. • Assist in the planning, preparation and delivery of software demonstrations. • Review of design and requirements documentation in order to prepare test scripts. Performed structured testing including, functional, System, Integration, Regression Testing, Usability testing and, including all stages of project lifecycle for website release. • Mentoring of Junior Systems Administration staff.
Experience with guidance on any aspect of JIRA, from first-time users to experienced professionals. • Experience in deactivating projects and Introducing new fields and lists to projects in JIRA as and when required. • Create or modify JIRA workflows including project workflows, field configurations, and notification schemes and Maintain all Confluence Spaces and JIRA projects, workflows, permissions, users, etc. • Worked a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis. Maintain JIRA quality throughout the project lifecycle and Coordinate status reports. • Worked a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis. Experience with JIRA/Confluence installations, upgrades and migrations • Maintained Confluence Space Templates and was admin for Confluence and related Configurations and Plugins. Worked with the support and development resources to ensure change control is managed. • Attend weekly change control and problem management meetings to represent the global team. Manage complex workflows and handle testing of plugins and application updates. • Review of design and requirements documentation in order to prepare test scripts. • Perform Responsive Web Application Testing (Mobile and Tablet devices - Smart Phone - iPhone - Android). Used ALM - Quality Centre - (Requirements, Test Lap, Test Plan and Defects) for Tracking and Progress Reporting. • Liaise with the Business Analysts, Developers and Business Users to gather any information required to perform the testing tasks. • Updating managers on the progress report and maintained communication with Stake Holders. Wrote Test Scripts and Test Cases and Test plans. Performed lots of Testing using Standard Processes and carried out system integration testing. Design and Supervision of the Test area in VMware.
Joined as a Service Desk Analyst; made Senior within 12 months • Responsibility for technical support across entire client base including several prestigious brands. • Ownership of client support accounts including regular support calls, general phone support, investigation and resolution of technical issues, co-ordinating resources to achieve resolution, incident response, coordination and management of issue resolution, internal and client reporting. • Technical lead for business-wide deployment of Jira to consolidate all departments into a single project management, ticketing, Incident Management, QA and development environment. • Tasked with process and workflow improvement across the Service Desk and technical teams. Provided maintenance, improvement and support for Atlassian products (Jira, Greenhopper, and Confluence) to the business and clients. • Owns maintains and improves a highly-customised Service Desk project within Jira for both internal and client use.
• Test plan and test scripts production for a number of resource planning tools in Microsoft Excel. End to End testing on website. • Familiarity with web development tools and methodologies, including XHTML, XML, Java/J2EE/Jason. • Liaison with the users and developers to ascertain requirements. • Performing Regression and Functional Testing. • Project work included all stages of testing life cycle, external and internal specifications, software design, program development and maintenance and also system testing. • Hands-on involvement in creating manual test scripts and execution. • Test documentation and defect logging.
• Participate as a functional tester in an Agile Scrum Team. • Carried out extensive testing of systems and applications as required as part of regular deployments for day to day fixes as well as project work. • Develop and maintain realistic test plans. • Establishing risk criteria, applying them to the test inventory and determining the risk associated with each test. • Performed manual testing, including functional, end-to-end, regression, acceptance, compatibility, comparison and UAT Testing. • Use testing tools for defect tracking and issue resolution. • Performed manual, Exploratory Testing, including functional, end-to-end, regression, acceptance, compatibility and Alpha testing.
Test management of approximately 30 bespoke and off-the-shelf applications through compliance testing. Executing functional tests on applications upgraded for compliance. Co-Ordinating bug fixes, retests, data conversion and implementation of applications. I managed a team of four contract developers. Bug management role on a large scale development, working under pressure to deliver to a short timescale.