Senior Business Analyst


An IT professional with 10+ years of impressive in the field of Telecom, Digital Media, E-Commerce, Video OTT with track record in effectively delivering projects to meet customer requirements with proficiency in business analysis as well as designing and implementing change & release management process, seeking a key position to contribute excellent technical proficiency and management expertise towards smooth business operations in a reputed organization.

Key Skills
  • Business Analysis
  • Change Management
  • Release Management
  • Project Management
  • ITIL

Work Experience

Senior Change & Release Specialist

Saudi Telecom 3.5 Years

• Played a vital role in reducing the cost budget whilst implementing change, facilitated efficient and prompt handling of all changes and dexterously met deadline deliverables. • Established and defined strategies for the change management projects. • Instrumental in designing process for Agile Development to deliver to Stakeholders. Key Responsibilities as Senior Business analyst: • Capturing and prioritizing requirements along with facilitating user groups and demonstrating new products • Formulating the strategy, structure, framework, principles, charters and extensive execution of unified project management methodologies to meet business goals. • Designing, developing and implementing large-scale business change (requirements) initiatives, including the design and delivery of requirements, communications and transition plans, business process improvements. • Project and team management, change request deployment and implementation, effective quality assurance procedures to ensure all end operations. • Interacted with the client and gathered user's requirements and moulded into Requirement Specification and Component High Level Document • Managed Product Roadmaps ,Release Roadmap including functional specifications documents • Designing solutions and responsible for Functional specifications and software requirements specifications • Managed and enhancing customer experience through improving End-to-End processes. • Defining project objectives and plans, including budgeting, scheduling, setting performance standards and monitoring for timely completion of projects. • Planning, executing and delivering change management assessments and strategy, supporting change management at the organizational level, minimizing the impact of change-related incidents upon service quality, consequently improve the day-to-day operations of the organization. Identifying and gaining approval of estimates/ change requests. • Performed gap analysis, defining business rules and analysis of risk factors

Lead Business Analyst / Quality Assurance Analyst

Orange Business Services 5 Years

Highlights: • Successfully met the challenges of handling complex process improvement projects, identified the project goals and scope, including associated risks, built a structured approach to successfully complete the projects in the allotted time. • Simultaneously served as Lead Business Analyst, Lead Test Analyst and Quality Assurance Analyst. Key Responsibilities as Lead Business Analyst: • Ensure Coordination with Stakeholders and understanding requirements with End users and clients • Document business requirements, convert them into functional specifications and assisting the team in reviewing technical scope and traceability matrix in order to ensure that it is complete and unambiguous • Applied project SDLC process to assure functionality, security, quality and regulatory compliance of deployed systems • Managed project budget and resource allocation. Facilitate the definition of service • Assessed and Mitigation of risks during project implementation levels and customer requirements. • Resource planning; ensure sufficient skill sets are available in order to meet all project targets agreeing resource requirements throughout the business with key stakeholders. • Able to demonstrate clearly the different project and programme management methodologies (E.g. Waterfall and Agile) • Developed projects work breakdown structure (WBS), defined scope of projects, purpose created detailed work breakdown for all phases of the projects including deliverables schedule feasibility study and impact analysis • Thorough understanding of project management phases, techniques and tools: Initiate, Prepare: definition/scope/requirements, Execute and Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc and close: completion and assessment • Extracted data from the database via SQL to prepare different reports. Managed the requirements for BI Reporting tools: Cognos Key Responsibilities as Quality Assurance Analyst: • Served as Team Leader, primary QA resource on multiple projects. Verified quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently. • Formulated quality assurance standards & procedures for better performance and efficiency. Developed test specification, outlined and managed enhancements and user reported bugs for CRM applications. • Conducted Root Cause Analysis (RCA) to ascertain the quality of deliverables in conformity to work processes. • Monitored detailed testing progress and results in test cycles. Coordinated with the team to identify critical problem areas during execution and escalated unresolved issues to Senior Engineers for timely solutions. Key Projects to Credit: Clarify Application Domain: Applications for a VMI CDMA and GSM in Postpaid as well as Prepaid on Incident Management, Dispatch Management, Field Advisory, Clear Contract, Clear Logistic & IS Billing business domain, Supply chain management. - Clarify EDI-Geodis Altesse Interface(SCM Interface) - Clarify Online Portal (COP) - Spare Planning Tool (SPT) - MSS Portal: Web Portal - Real Time Case Management (RTCM) - Interfaces - Customers: CISCO, WBG (World Bank), PMI, CSCZFS, Kingfisher, BNP Tools used: Quality center, Oracle, Load Runner Unix, MS Access, MS SQL Server 2005, Toad

Business Analyst

Bakers Circle2 Years

Key Responsibilities: • Prepared Business requirement document (BRD), Software requirements specification/Functional specifications. • Worked with stakeholders/in order to completely understand their needs and provide appropriate solutions to them • Served as Sole Point of contact for all Web Analytics related issues often raised by stakeholders in the company. • Scoping, developing and managing plans/schedules/deliverables for multiple or strategic projects Managing stakeholder expectations and negotiating with project stakeholders to determine most accurate and appropriate definition of project scope and schedule • Validate scope and business requirements from IT Business owner, understand the technical implications for solution development and delivery and explain the same to the Technical team • Ensured Traceability between requirements, functional specifications, test cases and delivery solution. • Developed quantity management and quality assurance.