Vikas is a London based Project/Program Manager who has 13 years of professional experience in the IT industry. He is currently working for British Telecom (BT) client and has a strong software development background and experience in managing geo-distributed teams. He has quantitative Project Management experience driving Software/Quality metrics and effective reporting to senior executives and customer. Vikas has managed projects for clients using both Waterfall and Agile methodologies with proven experience in a PRINCE2 and CMM-I environments. He has global customer facing work experience including over 5 years in UK. Vikas is a results driven, self-motivated, Computer Engineering Degree educated with exceptional multi-tasking and organisational skills. Vikas has managed various development and maintenance projects. He has worked in multiple domains such as Healthcare, Banking & Finance, Telecom and Manufacturing. Key Technical Skills • Advanced MS Excel, VBA, SharePoint (Admin and Design), Microsoft Project, Visio and IPM+ (Project management tool) • Databases: MS SQL Server (SSIS, SSRS, DTS), Oracle & MS Access • Tools: Visual Studio, VSTS, VSS, Crystal Reports • Languages: C#.NET, VB.NET, Visual basic 6.0, ASP.NET, MVC 4, WCF, MTS, LINQ and ColdFusion. Key Skills • Hands on experience in all aspects of Project Management activities with strong emphasis on Quality and Schedule. • Finance and budget monitoring; producing finance reports for Senior Management. • Project planning (MS Project) and resource management. • Change request management. • Project and programme tracking/reporting. • Stakeholder management and Senior Exec level reporting. Key Achievements • Transitioned of Molina Healthcare’s Portal applications within 6 weeks from another company and successfully executed multiple development project. • Was responsible to take two projects at CMMI level-5. • Continuous innovation and improvement of processes saved efforts and cost for the Molina client. • Received SPOT award at Infosys (2015). • Received Star Performance award at EDS (2012).
Major projects: • BT Phone-Book Print Project, British Telecom, UK. Phone-Book is set of software use to print the Phone Books across UK. This is an up-gradation project from current Print Platform to a new supported platform and deploy the solution on new infrastructure and adapt all current interfaces. Role: Vikas was a manager for this program and responsible for the co¬ordination between project teams, one other onshore team and one offshore team. Responsibilities: o Managed technical teams (including vendor team from Germany) and liaison with senior management on strategic direction o Responsible for creating project plans, implementation plan, Deployment plan, project schedule, status reports and presenting to stakeholders o Accountable for risk identification, risk management, contingency and mitigation plans o Responsible for People onboarding and management o Manage changes to scope, time, and budget using change management process throughout the project lifecycle and reporting on variances o Drive Process improvement and Quality management Size and Scope: 20 Duration: March-2016 – Present • Implementation of Canada Student loan program, Canada Government. CSLP Project is to cater administrative services related to the provision of student financial assistance (SFA), including the disbursement of loans and grants, loan maintenance and loan repayment including repayment assistance measures, through a National Student Loans Service Centre (NSLSC). Size and Scope: 40 Duration: Ap-2015 – Feb-2016 Role and Responsibilities: I have managed 40 members team at offshore and onsite. I was responsible for activities requirement gathering session, WAR room setup, coordinated among different teams, allocation of work, status tracking & reporting, project planning, estimation, communication with client, risk management and ensure successful delivery and implementation along with quality metrics. • Project Description: Healthcare- Web Portal, Molina Healthcare insurance. Web portal application is a secure area that provides multiple services to providers, members, trading partners and internal users for both Medicaid & Medicare. In the web portal, providers can check member eligibility, search and manage service requests/authorizations, search and manage claims, Forms and other helpful information. Similarly members can view their eligibility details and benefits information, request a PCP change, search for a providers etc. Size and Scope: 35+ Duration: Apr-2012 – Mar-2015 Project Experience: Managing 35+ members team at offshore. I am responsible for activities such as allocation of work, status tracking & reporting, project planning, estimation, communication with client, risk management and ensure successful delivery and implementation along with quality metrics Technologies used: C#.Net, Asp.Net, WCF Web-services, MVC, LINQ, JQuery, SQL Server 2008, SSIS and SSRS.
• Project Description: Health and Welfare - Flexible benefits, eHRO, UK. It offers a flexible portfolio of services like benefits administration, Health & welfare, HR outsourcing services, Payroll services, relocation and assignment services and pension calculation are provides through ExcellerateHRO on a global basis to mid-size and large employer organizations. Size and Scope: 25 Duration: Jun-2008 - Apr 2012 Project Experience: Managed 25 members team at UK, client side. I was involved in communicating directly with the client, gathering requirement details and understanding of client requirements. Responsible for creating functional and technical specifications. Analyzing changes, doing impact analysis, updating requests and effort estimations. Implementing the required changes in the system. Updating the documents in accordance with corporate standards. Done implementation of flexible benefits for clients O2, Offcom, Citi Bank, EDS etc. Technologies used: .Net, Cold-fusion, WCF Web-services, windows Services, JAVA Script, SQL Server 2005 • Project Description: Health & Welfare framework 7.0 It’s a common framework for Health and welfare product which has designed and developed to support multiple client implementations with minimum efforts. Size and Scope: 15 Duration: Jun-2006 to May-2008 Project Experience: I was involved in creating a multiple classes in the business and data access layer using design patterns like Factory and Facade. Added a plug and play database functionally for this product. Technologies used: C#.NET, ASP.NET, Win-forms with multithreading, Web-services, Windows Services, JAVA Script, Oracle10g and VS Team Suit 2005.
• Project Description: TMS off-line system This system is developed for NGT, UK. It tracks the complete workflow process for standard and Non-Standard I&C Offline processes, which involve quotations. It will enable customer services to enter request information received from Supplier/Non-Supplier/etc and followed by Quotation obtained by Design Team & Site Survey (if required). After successful design meter workers will be instructed to do the job. After completion of work it will calculate Liquidated damages to be paid to Supplier in case of Delay of Work, and Compensation for quotations that are not responded to within defined standards of service. Size and Scope: 5 Duration: Apr 2005 to Jun 2006 Project Experience: Responsible for gathering business knowledge requirement, design the system workflow. Transfer the knowledge to the team members. Release the code on the UAT as well as Production servers. Configuration of the users and post implementation support. Technologies used: ASP.NET, C#.NET, JAVA Script and MS SQL Server 2000. • Project Description: RMS (Resource Management System) This system is developed for NGT, USA. This application manages all about the resource management of the staff. Such as Project Allocation, Training Allocation, Resource Request, and Training Evaluation, Staff Profile, Search Options & Organization chart. Size and Scope: 6 Duration: Nov -2004 to Apr-2005 Project Experience: Responsible for gathering requirements, design the system and data base schema creation. Technologies used: ASP.NET, C#.NET, JAVA Script and MS SQL Server 2000. • Project Description: Banking - Indicator 3 Package 5 – Helpdesk System This system is developed for Investec Bank, UK & SA. This application manages each and every functionality for Help Desk people of Investec Bank. Main purpose is to administrate the portfolios and Accounts of the Agent and Account Holders. Assigned Accounts to the user & linked the multiple account of existing so that they can access it using new account number. Size and Scope: 8 Duration: Jul-2004 to Nov - 2004 Project Experience: Responsible for gathering requirements. Worked on store procedure for search functionality and developed a web based smart client for installation of this applications. Also wrote a real time code to check and verify the printing job and facilitate user for batch printing. Technologies used: C#.NET, Win-forms, ADO .net with Typed Data set, Asynchronous calls using delegates and SQL server.
• Project Description: Sales Verification Package for Discover Bank, USA Providian CMS Offer Support System is developed for Discover Bank, USA .This application manages each and every Client request and response of CRE and maintain data about sales activity. Under this Application New Call information, Product information, CRE history, Data about Sale type, Quality Parameter related data, Report generation for Management, client and as well as Accounting Purpose also. Size and Scope: 6 Duration: Jun 2004 to Jul 2004 Project Experience: Extensively worked on c# classes and database store procedures. I have designed UI in using ASP.Net. Technologies used: DTS, ASP.NET, C#.NET, JAVA Script and MS SQL Server 2000.
• Project Description: Vendor Management Cockpit This system was developed for NGT, UK. Vendor Management Cockpit is maintain a central Vendor repository of information. It enables CRM Team to conduct paperless commercial meetings, tracks KPI’s being laid down for Vendor’s and tracks the progress of Vendor Commitments on a monthly basis. It categorizes the information on various dashboards like Relationship highlights, Roadmap, Commitments, KPI’s, etc. A high level picture is presented to the CRM Team. Size and Scope: 6 Duration: Oct-2003 to May-2004 Project Experience: Extensively worked on c# classes and database store procedures. I have designed UI in using ASP.Net. Technologies used: ASP.NET, C#.NET, JAVA Script and MS SQL Server 2000 and DTS.