I am qualified, results driven and a pragmatic Lead/Senior Business Analyst. Excellent communication Stakeholder Management skills. Good knowledge of the project lifecycle from inception through to implementation using different methodologies from Agile, Waterfall and Prince2. Good attention to detail with an analytical mind. Thrives under pressure and is not intimidated by tight deadlines. Promotes and supports Business Analysis Best Practice following Industry Standards where appropriate.
(Initial 4-month contract, extended 4 times until March 2017) Phase 1 & Phase 2 Flexible & Help to Buy ISA – Implement changes due to regulation for Flexible & Help to Buy ISA’s • Joined in Phase 1 during test cycle - Ran daily test meetings for Phase 1 & identified defects • Worked with the business and development areas to resolve Phase 1 defects and identify requirements • Raised Change Requests, performed impact assessments and presented to the montly Board • Phase 1 - Document and implement workaround processes when required • Ensure traceability is in place from the requirements through to the test output using IBM Rational Tool (RM) • Liaise with UKARcs & HMRC to ensure that the solution meets the new scheme regulations for ISA’s • Phase 2 - Work closely with the Development Centres and Business Teams to ensure the new business requirements are met, fit for purpose and where defects are raised, identify resolutions before and after go live • Manage relationships with internal & external Stakeholders of all levels • Work with other Business Analysts to bring the requirements in line with the Business Analyst Best Practice Electronic Payments for Bond Maturity – Provide a new payment option for customers • Gathering, analysing, documenting and peer reviewing of (As Is & To Be) business process and business requirements • Performed duties of a Solution Architect to ensure the requirements were met and fit for purpose • Work with the off-shore Test Team (India) to ensure the requirements are fully tested, evidenced where applicable & resolve any test queries raised • Work with the Stakeholders and Development Centres to ensure that the solution is fit for purpose • Ensure traceability is in place on the requirements the IBM Rational Tool (RM) • Provide consultancy when required Visa Disputes – Provide a Work Management system to reduce processing times & cost and ensure NBS remain PSR compliant • Document the “As Is” & “To Be” end to end process • Work closely with the Devlopment Centres to provide the business with a solution that will ensure that they can improve the customer journey when raising a Visa Dispute • Work all Stakeholders to ensure that they remain PSR compliant with the process re engineering project
LV= are a financial service business which is focused on doing the right thing for their customers that buy a range of insurance, investments and retirement products. LV= are working on introducing a new Policy Servicing and Billing system using the Guidewire product. My Role: • Gathering business process & system requirements using different elicitation techniques for a migration project • Identified the gaps between base functionality of the Guidewire product and what LV= require • Perform peer reviews, provide feedback and approve business requirements • Work in partnership with stakeholders to ensure we develop effective and efficient processes • Work closely with system architects, test and IT development to ensure the solution meets the requirements • Work with third party suppliers to ensure that the requirements are met for LV=
• Lead Business Analyst on the platform & investment accounting system project • Senior Business Analyst working on the customer Portfolio administration system which included the migration of the existing customers to the new system • Assist Business Analysts with their development e.g. work towards BCS BA Diploma • Work in partnership with stakeholders to ensure we develop effective and efficient processes & technical solutions • Gathering, analysing, documenting and peer reviewing of (As Is & To Be) business process & business requirements • Work closely with system analysts, test and IT development to ensure the solution meets the requirements • Work with third party suppliers to ensure that the requirements are met
• Leading the development, review and maintenance of Stakeholder Management team processes to ensure The Pensions Regulator goals are met. • Responsible for creating, delivering and implementing documentation supporting process, projects and work streams i.e. concept paper, business cases, reports, SMT papers and process models • Monitoring and liaising with external organisations (PPF, HMRC, PTS, TPAS etc.) on regulatory developments and process changes affecting SM and taking the required actions internally/ externally to adapt SIM policy and processes