Meticulous, disciplined and highly-motivated Business Analyst with 9 years of experience, who has worked on a wide range of projects with a verifiable track record of managing complex IT projects, and exceeding expectations. An accomplished and fluent communicator with strong investigative, analytical, problem-solving and decision-making skills combined with a pragmatic approach and sound business acumen. Practice in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and in designing process and system improvements to increase productivity and reduce cost. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders, expertise in building relationships with people in all levels of business. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget. Additional areas of expertise includes: • Process Analysis and Redesign • Project Management & Tracking • Project & Delivery Methodologies • System Solution Architectures • Management of Cross Functional Teams • Change Control Management • Budgeting & Planning • Cost & Resource Estimates • Project Risk & Scope • Business Justification and Measuring Benefits
• Elicited requirements using Interviews, Document Analysis, SWOT Analysis, Workshops, Surveys, Site Visits, Business Process Descriptions, Use Cases, Scenarios, Business Analysis Tasks and Workflow Analysis. • Facilitated large and/or complex group discussions, delivered presentations to senior management and worked very closely with the external vendor. • Fulfilled numerous requirements typical to the position including Process Mapping, Process Change, Requirement Gathering, running Workshops, presenting to Senior Management and reporting amongst others. • Led the process of drawing out and understanding customer’s Business Change, Needs and assessing Impact. Excelled at capturing, documenting and analysing requirements that were key to the project. • Collaborated with Developers and Subject Matter Experts to establish the technical vision; analysed trade-offs between usability and performance needs to propose optimum solutions. • Critically evaluated information gathered from multiple sources. Reconciled conflicts, decomposed high-level information into details and abstract up from low-level information to generate understanding. • Contributed to and refined comprehensive documentation, including Project Plan/Milestones, Business Requirements, Process Flow Diagrams and Management/Project Status Reporting, developed the Business Case, UML, Use Cases and ensured test cases were aligned to the requirements. • Successfully juggled workload within a busy environment, being proactive with meeting deadlines, and coordinated team efforts to excel in a challenging and dynamic project. • Wrote detailed Functional Test Plans to ensure that system changes work properly, existing processes remain unaffected, and the needs of the users are met. • Ensured that requirements were documented, actionable, measurable, testable, traceable, related to identified business needs or opportunities, and defined to a level of detail sufficient for system design. • Analyzed requirements determining whether the stated requirements are clear, complete, consistent and unambiguous, and resolving any apparent conflicts. Recording requirements - requirements were documented including a Summary List and Use Cases, User Stories, or Process Specifications. • Responsible for Budgeting and Planning, Cost and Resource Estimation, and also performing Project Risk and Scope. • Influenced stakeholders and negotiating conflicts with key stakeholders and other horizontals.
• Expertise in a full Software Development Lifecycle / SDLC project environment (Agile and/or Waterfall) • Agile Scrum, JIRA, Sprint Planning, Daily Stand Up, User Stories, Product Backlogs, Sprint Backlogs, Sprint Reviews, Wireframes, UX Collaboration and Showcasing. Strong Stakeholder Management. • Responsible for managing the requirements definition process through the gathering, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective. • Supported the on-going management of the requirements through solution design to final delivery. • Delivered business process definitions for As-Is and To-Be models. • Examined existing business processes and systems in order to identify opportunities for improvement. • Defined project requirements and facilitated the solution design process. • Analysed work to identify opportunities for new systems or enhancements to existing systems. • Worked on the following techniques like: UML, Balsamiq, Microsoft Visio, Use Cases, User Stories, Business Process Modelling, BPMN and Change Management. • Responsible for review and edit requirements, specifications, processes and recommend solutions, stakeholder management and workshop facilitation skills. • Worked as a Business Analyst across all stages of the project lifecycle, in both waterfall and Agile environment and also promoted behavioural change within business and user adaptation of new system and processes • Ensured the quality of input to both requirements and solution designs by Subject Matter Experts. • Managed requirements through the project lifecycle, using a variety of methods including Agile Product Backlogs.
• Responsible for specification & configuration of eBusiness application enhancements, and proactive identification of opportunities to use SDL Tridion functionality to better support business processes. • Worked with the project Manager, eBusiness Solutions Manager, technical team and business representatives to keep abreast of operational issues. • Provided CMS application support and organised Operational and User Acceptance Testing. • Maximised synergies and business benefits wherever possible via standard group wide solutions. • Managed and produced clear and qualified requirements from undefined and unstructured information and ensured As-Is and To-Be processes were documented. • Captured the business requirements from multiple stakeholders and captured them in a Requirements Specification or Backlog, User Stories, Use Cases. • Worked with Key Stakeholders to develop the requirements to a level by which technical suppliers can be commissioned for delivery. • Performed analysis on the current Operating Model and processes and established the new Operating Model and high level processes. • Undertook Gap Analysis, Impact Assessments and identified training requirements. • Delivered Technical Data Analysis of data requirements to identify commonalities across stakeholders. • Produced and maintained the Data Catalogues, Data Standards and Governance Frameworks. • Led workshops and meetings with stakeholders and produced the Process Maps and Operating Model. • Identified business benefits and produced and maintained a Traceability Matrix throughout delivery.
• Involved in quality check for computers located across North America. • Responsible for tracking various Trojans, Malwares and Spywares in customer computers via Citrix application and reporting to Avert McAfee Lab. • Responsible for checking the installation of McAfee anti-virus in customer computers. • Responsible for arranging callbacks to customers for gathering feedback on issue resolution. • Involved in barging customer-agent calls as apart of quality audit inspection. • Responsible for monitoring agents issue Average Handling Time (AHT).