• Successfully managed a programme that delivered scientific testing of over 400 products enabling the organization to meet Government regulatory requirements and deadlines • Awarded a bonus for successfully delivering the programme on time • Successfully managed the end to end delivery of the company’s customer web portal for laboratory testing services; An ISO9001, OHAS18001 and ISO14001 Certification project in an Agile Kanban and Scrum environment working with cross functional teams.
Was taken on to manage the delivery of a CRM programme that involved user research, user journey mapping, persona definition, user segmentation, data mapping and rationalization, data quality in an Agile Scrum manner. The programme also included creation of a centralized data repository for various touch points, implementing Tableau ensuring that users are trained as well as managing teams, senior and operational internal and external stakeholders.
A local authority owned health and social care company where I procured, planned, managed, controlled, designed and deployed CACI ERP, the company’s website and digital marketing campaigns. Scoped and implemented CRM SaaS, mobile working, planning and route optimization Windows mobile and web apps delivery. • Successfully researched, scoped and produced business cases, options analysis documents for CRM, ERP, WMS, internal and external web portals, data quality, data migration, data analytics and visualization, website revamp, mobile working web and mobile app projects, enabling senior management make decisions on which solutions to procure • Meticulously gathered and documented user requirements for the projects using focus groups, interviews and workshops; worked with the product owners to prioritize each requirement using the MoSCoW technique • Translated the business requirements into technical requirements using user stories, epics, gherkin syntax, use cases, process maps and entity relationship diagrams • Defined user personas, customer journeys using Smaply; created wireframes and mock ups using Balsamiq Mockups • Mapped as-is and to-be business processes and modelled these using Gliffy and Visio • Worked with technical design architects to plan the analysis, design and development of all solution • Effectively managed the OJEU and Digital Marketplace procurement work streams for the CRM, ERP and mobile working projects ensuring that the company selects the best supplier who meets specifications • Identified and mapped senior and operational stakeholders, using the RACI framework; created communication plans detailing what, when and how l would communicate with each key stakeholder • Set up the Project Management Office processes, frameworks and put governance structures in place and continued to share best practice and templates, coaching and guiding other project managers and technical team in Agile Scrum and Prince 2 methodologies. • OGC Gateway Review Process • Managed change requests; logging and assessing them for impact and presenting to the project boards for approval; baselining plans as appropriate • Managed internal and external teams of project managers, business analysts, testers, developers, UI/UX designers and engineers • Planned projects using MS Project, identifying critical paths, milestones, allocating resources to tasks. Regularly monitored and updated project plans • Monitored project risks, issues, dependencies and assumptions ensuring that these are logged, reviewed and taken ownership of and closed appropriately • Managed project budgets up to £1.3million using Excel spreadsheets • Produced project weekly highlight reports to keep stakeholders up to date with project progress as well as escalate any high risk and issues • Engaged 3rd party suppliers within Government procurement rules and regulations
I managed the procurement, design, development, QA and deployment of the Cambridge Learning Management Portal upgrade and HTML5 games development projects to support school and adult learning in an Agile/Scrum, PRINCE 2 and Waterfall environment. Managed budgets of up to £500k using SAP SCM • Proactively gathered, prioritized and translated business requirements to ensure that every product met the business’ requirements. Business process management • Created and prioritized product and sprint backlogs • Facilitated scrum meetings and ensured that Scrum processes were adopted by teams for all projects • Product ownership for the website and games projects • Scoped and initiated projects, producing documentation for signoff by project boards • Put governance structures in place for each project • Produced business cases to demonstrate business value and justification for the projects • Identified and engaged with senior and operational stakeholders, managed their expectations keeping them aware of project progress through various communication channels • Identified, analysed and managed project risks, assumptions, issues, change requests and dependencies • Meticulously managed project budgets using SAP SRM • Managed multiple cross functional teams, mentoring and coaching team members to increase their productivity as well as forging excellent relationships with colleagues. • Planned the projects working with developers and team to identify and estimate task duration; allocated resources to tasks; reviewed and monitored the plan.
Managed the end to end delivery of complex device responsive, mobile optimized websites, customer and student portals, Android and iOS mobile applications, websites, social gamification, digital marketing campaigns, mobile payments, bots FAQs, instant messaging apps, Salesforce Marketing Cloud, Adobe Marketing Cloud, SEO, Big data solutions, data quality and analytics, digital marketing strategy development, Tableau, SharePoint, office relocation, software development and implementation projects. • Produced project charters and business cases for internal projects to justify spending, identifying and recommending options and benefits • Interpreted client briefs to inform the development of implementation and resource plans • Produced and implemented digital marketing plans for a bank, ecommerce app and eWork experience application • Facilitated Agile Scrum uptake and coaching teams in Agile ways of working • Produced project governance documentation and drove the adoption of Agile DSDM/Scrum • Gathered, prioritized and translated functional and non-functional user requirements using user research, persona definition, user journey mapping, user stories, use cases, epics and process maps • Created and prioritized product backlogs working with the client’s operational teams • Facilitated scrum meetings and ensured Scrum processes are followed • Managed senior and operational stakeholders and cross functional project teams, mentoring, leading and inspiring team members to surpass targets • Built relationships with internal and external clients using negotiation, influence and facilitation skills instilling a culture of collaboration • Managed budgets and resources of up to £500k • Produced, updated and monitored project plans using MS Project and pm.com • Managed RAIDs logs for each project, reviewing and escalating these as per the governance structure. • Reported on project status and the relevant management information to enable management to make decisions
• Project managed the end to end implementation of a mobile & ecommerce site built on Magento integrated with PCI compliant payment gateways • Worked with clients’ subject matter experts and operational teams to gather user requirements, prioritise and translate them into technical requirements as per the Agile methodology
• Set up creative and digital departments within customers’ offices; KPMG, AXA & Starbucks • Scoped the projects and gathered customer requirements for mobile applications, games, digital marketing campaigns, ecommerce websites, social media and websites optimised for management information (MI) • Liaised with stakeholders from clients and within the agency to interpret client briefs, gather requirements, translate them into user stories and epics • Project managed web and mobile app builds and digital marketing campaign projects in an Agile/Scrum environment • Produced the project plans and associated project documentation; regularly reviewing and monitoring the plan • Managed project risks and issues, project budgets and project teams
Worked for the NHS, Essex County Council, Fujitsu Services and Essex Police implementing service redesign, IT and digital transformation projects and programmes.