Business Analyst


• Total Experience of 8 years with over 2 years of experience in Project Management, and 6 years in Business Analysis & Consulting • Currently undergoing training on Business Process Automation • Led one of the pioneering projects on creation of a knowledge portal in Honeywell • Industry/Domain Exposure –Transportation, Insurance, Aerospace, Returns Management, Training, Banking • Trained on Business Process Consultancy & Framework and Software Design for Six Sigma. Completed Green Belt Project at Honeywell Technologies • Experience in working with clients, suppliers and vendors in UK, Americas, Europe, Asia and Australia • Technology exposure to SAP (Material Management Module), SharePoint and PeopleSoft • Trained in Rational Unified Process (RUP) and Unified Modeling (UML) ACHIEVEMENTS • Received ‘Recognition Award’ from Honeywell India Software Operations for standardizing the Requirement Analysis using UML and RUP • Nominated for the ‘Performance Award’ from the Strategic Initiative and Business Change group of AVIVA India • Awarded Gold medal for ‘The Most Promising Functional Manager – Systems’ in the management (MBA) program, Mount Carmel Institute of Management, Bangalore • Received 5th Rank on graduating in Physics, Chemistry and Mathematics from Bangalore University

Key Skills
  • Microsoft Office Tools
  • Rational Rose
  • Lissia
  • MS SharePoint
  • Rational Requisite Pro
  • PeopleSoft
  • MS Project
  • Visio
  • SAP

Work Experience

Customer Support Analyst

State Bank of India12 months

• Back-office Process Support - Study and support of: o Customer complaints redressal process o Customer account creation, online transaction process o Fixed deposit creation, renewals and closure o NRI/NRO account creation and transaction process • Front-office Support o Customer support – Process query handling, Customer complaints handling complaints handling and redressal

Business Analyst

Rentguard Insurance4 months

• Business and Data Analysis – Commercial and private property insurance solutions o Product performance, Trend Analysis o Channel Vs Product performance Analysis o Business Loss and Opportunities Analysis o Sales Team Performance, Commission structure and Payout Analysis o Competitor Analysis, Business Process Analysis, Claims Analysis • HR Information System – Data migration into new HR Application, management of vacation and absences data • Presentation of Loss and Opportunity Analysis resulted in Launch of new product by Rentguard Insurance. • Extensive usage of tools like Excel (Reports, Charts, Advanced formula and Pivot tables) and PowerPoint

Senior Consultant

Honeywell Technologies5 Years

• Project Management – Project Plan creation, Scheduling, Estimation, Risk & Communication Strategy creation, Project team creation, co-ordination, training and motivation, Progress monitoring and management and Project Closure activities and hand-over • Business Analysis – Business Requirement capturing, Conversion of business requirements to Functional Requirements, tracking, maintenance and documentation sign-off, ‘As Is’ and ‘To Be’ Process Modeling and documentation, Client presentations and Solution Discussions, Requirements traceability, UI test case design and UI testing Key Projects • SAP Knowledge Portal for Honeywell worldwide SAP Users o A pioneering project for Honeywell SAP worldwide users to share, interact and guide on SAP topics and projects. o Global delivery with users across 3 continents and 9 countries • SAP Non-regression Testing automation o Project to automate the Non-regression testing process for Honeywell Manufacturing Divisions worldwide • Automation of Returns Management for Honeywell Transportation Division o Returns Management of Honeywell Turbochargers – Migration from manual to automated system • Defining Business Process Consultancy Framework o Standardizing requirement analysis using UML and Rational Unified Process for the Digitization Solutions and Application Team for Honeywell India and incorporation of the standardized process in projects • Defining of Business Model and Solution Maps o Business Process Study and evaluation using benchmarking techniques and simulation to derive a framework for process automation • Training process standardization, coordination and rollout of training tools o Standardization of SAP Training processes and automation of SAP training schedules, participants and trainers worldwide • Conducting Project Audits o Audits of SAP Projects as per CMMi standards

Business Analyst

AVIVA Life Insurance 12 months

• Insurance Application (Lissia) upgrade, Testing and user training: o Requirements Gathering and Support: Capturing Business Requirements, converting business requirements to Functional Requirements, tracking changes in requirements o Solution Support: Provide requirements support during solution development, ensuring requirements traceability o System/Functional Testing: Functional Testing of Systems/Applications on the basis of Requirements captured and design developed, Documentation of Testing conducted, assistance to client during UAT, post implementation support o Documentation: Documenting business requirements, functional requirements, change requests, and work with the business contact points for finalizations and signoffs, documentation of testing conducted and preparation of user manual

Business Analyst

Enterprise Infotech12 months

Development and implementation of a School admissions and administration process. • Business Process Study and Evaluation: Study of Business Processes of Education Sector, Benchmarking, Analysis, Process Review and Documentation • Process re-engineering: In-depth Process Analysis, Gap Analysis Study and Documentation, Process re-engineering • Process Automation: Process Study, Analysis and Documentation, Automation and Testing