Technical Business Analyst


Highly confident, collaborative Technical Business Analyst (Digital, Agile) with over 4 years experience working in the software domain. I have been working in various corporate organisations across a number of projects. My skills and technical abilities have allowed me to overcome challenging and complex situations by applying robust workable solutions by thinking outside the box. I thrive in high-pressurised environment. I can be part of a team giving my inputs and ideas when needed or can work individually to meet project deadlines. As part of my development, I want to secure a Technical Business Analyst (Digital, Agile) position within a reputable firm, where I am able to utilise and build upon the knowledge and skill, which I have already obtained. I am only looking for Technical Business Analyst (Digital, Agile) in London Contract Only. My Skills • Service Now & Dashboard’s • Agile & Waterfall • Vendor Management (3rd Party) • Reporting skills (SQL) • Stakeholder Management, Web/Digital Development, Service Now • SCRUM, Good Communicator; Training Presentation, Reporting and Writing skills, Team player • CRM (, App Dynamics, Gomez, Conviva, API CI Layer)

Key Skills
  • Business Analysis
  • Digital
  • Agile

Work Experience

Digital Business Analyst

Barclays Corp 6 months

• Organising workshops for newly build mobile applications to 3rd Parties. • Used RDBMS (Teradata) for some of the high-end applications where some of the data had to transfer to different servers and queried on the database. This RDBMS would hold all the data we need for the transfer. • Using the dashboards for all the IIT Applications so we can follow all the applications listed in our Service Now application which would eventually list all the in depth detail of our mobile applications. • The Dash Boards was used to help us to organise our applications. • Used the FNZ platform as part of the split of the bank for mainly mortgages and wealth. • FNZ had to be split as most of the investment teams were using this application as part of the SRP and split of the bank. When we wanted to split the bank we had also had to split some of the applications (FNZ), for example retail and investments are going to be 2 separate banks. • Working on Ring fenced bank project (Regulatory Project) to, Split The Bank & Sort Code Migration across the PCB area in IIT (Information industrialised transformation) Area. • Working in Agile & Waterfall methodology with weekly SPRINTS. • Migrating the Sort for the Split of the bank. • Dealing with Personal, Investment, Corporate, Investment, Wealth and Mortgages - Stakeholders. • Working with 3rd party vendors overseeing the Requirement gathering with different stakeholders across the business. Producing Statement of Requirements (BRD, Functional and non-Functional). • Following the AS-IS & TO-BE business process; SRP HLD Documentation, User Case Stories & Matrix. • User Stories & Story boards using Jira, Confluence. • Using Sales force for the integrated Retail and Wealth management system. • Working with Developers for the pre-Live mobile application (Pingit). • UAT Testing for IIT mobile Apps. • Personal banking platform for SRP program for wrapping 160 plus applications with in Sales with automated triggers for updates and maintaining minor changes. • We would use the certain triggers within the Sales force platform, Establishing High level Design & plan to Low Level design and Work flows. • Using Service Now for reference checks against SharePoint / Confluence & reference checks for amending, uploading applications • Using ALM (Application Lifecycle Management) for business requirements, high Level Requirements, TOMS (Target Operations Model) & Business Models which then converts them into functional Business Requirements. • Using Process maps for the business Requirements for the traceability. Using Gherkin/ Cucumber for functional Business Requirements for customer Journeys.

Digital Business Analyst

SKY 2 Years

• Working in an agile methodology environment and weekly SPRINT. • Using Service Now for amending, uploading applications • Teradata – Used this for the amount data we used for the applications. Teradata would be able to hold this information on the database. • We have used the Dashboard tool, which we had implemented our own in house tool within Sky, which would allow us to log into our mobile simultaneously at any give time. • The Dashboard tool will allow us to view any of our CRM systems and mobile applications. The access to allow users to use these tools will be required from administrator. • Service Now for tracking purpose for reference data and ticketing purpose, so that all tickets are tracked and logged to the SLA’s • Transformed mobile applications on gaming platforms (transformation for Sky GO onto PS4, PS3, Xbox 360 & Xbox ONE). • Using CRM Systems (Sales force) for CDN (Conviva) collecting data for reporting to the business. As part of new releases and performance for the mobile applications. • Gomez alerting and open market alerting for collecting data for the business for all apps across the business. • Maintaining, Supporting, and re designing the CRM Systems (CDN, Gomez, Cloud services (Sales force), Content Contribution list. & Content Management systems) - (Microsoft App Dynamics for VOD content and multiple login failures). • would be used for the cloud CRM system for example (App Dynamics VOD Content Conviva). This would be in the back end. • Channel and subscription upgrades and VOD upgrades & Documenting functional requirements as requested by the business. • UAT Testing for pre Live application Testing. • Mobile application & Digital ecommerce – recreating GUI interface for the mobile apps and BAU testing for pre live testing (UAT). • Analysing business requirements with the Business, Vendors (3rd parties) and business stakeholders. • Liaising extensively with the business, analysing existing systems with a view to specifying changes to 3rd party solutions, or business process. • Following the AS-IS and TO- BE business process. • Regular workshops for the new applications work around and reconfiguring of the new API and CI Layers and how they are configured into the system. • Preparing, maintaining and supporting documentation for the wholesale applications to liaise with the business. • Reviewing & overseeing 3rd party solutions assessing them for both technical and business suitability incorporating existing or new technologies. • Preparing documentation and presenting progress reports to the business. • Using VOD content with working with digital and subscription team for analysis. • Ensuring all applications are tested and all VOD content is published within the test environments.

Digital System Analyst

HSBC 12 months

• Migration project for Exchange to lotus via an ITLL Methodology. o Migration project with in the ITLL Methodology with migration customer from XP to windows 7  Also migrated users into the Office 365 and got the support teams to support the Office 365 for any IT Support issues. o Mobile and digital platform application migration on the ITLL Methodology. • Using a Cloud server and data storage hubs, for the in-house storage and backups for internal and external staff logins. • Liaising with the business with technical requirements, which had been created in, excel.

Technical Analyst

Ticket Master 1.5 Years

Office 365 Migration

Technical Analyst

Steria UK 2 months

Technical Analyst

Credit Suisse 6 months

Trade Floor (Front and Back Office)

Technical Analyst

Royal Bank of Scotland 6 Years

Trade Floor (GBM)